Brandon Barbour Email & Phone Number

San Mateo, Ca, Us

San Jose, Ca, Us

Coral Gables, Florida, Us

As a technical support engineer, I am the first contact for all hardware and software issues reported through Slack and Jira. Managed inventory and laptop purchase, setup and deployment. Admin for JumpCloud as our patch management, MDM and SSO provider. Admin for Google Workspace for user account creation and user/group management.

Menlo Park, Ca, Us

As a Tier 1 Executive Support Principal, provided dedicated white-glove support for the CEO and the office of the CEO. Held responsible for all IT-related issues with hardware and software and provided escalated support for hardware deployment and setup. Provided on-site, residential, and worldwide support for the CEO and their team, which included 24/7 support when needed. • Provided technical management of on-site and off-site events for the CEO, including Board of Directors, Earnings, Annual Shareholders meeting and Product Review/Demos. • Worked with XFN partners to proactively plan and execute on any upcoming events that the CEO would be a part of. • Lead the Security Pillar for the team. • Built a process to collect and, through a chain of custody process, transfer legal hold assets to Legal/E-Discovery in a secure method. • Built a Security Best Practices portal for Executives to answer frequently asked questions and provide direction on how to best protect their data and equipment when traveling. • Provided mentorship to the team, trained new members, and helped them grow within the team org.

Menlo Park, Ca, Us

As a Tier 2 Executive Support Technician, provided dedicated white-glove support for up to 10 VP's and C-Level Executives, their Executive Assistants, and Business Leads. Gave immediate assistance through text, email, or chat messages. Worked with XFN partners to build process, documentation, and automation to remove roadblocks and provide a more streamlined experience with elevated SLAs to reduce the amount of downtime that our Executives could experience.• Worked with Security and Legal department as the Executive Support liaison for XFN projects. • Created the Executive Data Handling process in partnership with Legal and E-Discovery. • Created and maintained internal KB documentation. • Provided mentorship to new members of the team and helped train them to be successful in their roles.

Menlo Park, Ca, Us

As a Tier 3 Executive Support Specialist, provided in-office, residential and remote support for VP's and their supported team members (Executive Assistants and Business Leads). The team supported upwards of 600 VP's and support staff company-wide, utilizing a round-robin style triage system so that whenever a task was opened by one of the customers, it would get routed to a member of the team and then be actioned on. The team was very mobile, moving from building to building to provide hands on, white-glove support for the customers wherever they were located.• Supported laptops, phones and other hardware used by our supported customers. • Provided troubleshooting services for hardware and software. • Proactively ensured hardware devices were updated with the latest firmware, software, and security updates using SCCM/Chef/MobileIron. • Provided escalated level of support through O365/Exchange/Active Directory and running PowerShell scripts. • Built the Team wiki and documentation portal. • Created the Executive Data Handling process in partnership with Legal and E-Discovery.

San Mateo, Ca, Us

Managed multiple programs on the Information Security team. Created operational documentation for programs that I was responsible for. Managed a Red Team engagement for physical security and a Red Team engagement for social engineering. Liaison for Help Desk and Work Place Services, including scheduling quarterly business reviews with both teams. Led a 15-minute presentation on Information Security during the weekly new hire orientation. Provided administrative support to the Information Security team.» Built and managed the internal Phishing program through Cofense (formerly PhishMe)» Built and managed the Bug Bounty Program through Bug Crowd» Managed a Red Team physical security engagement in partnership with Work Place Services» Managed a Red Team social engineering engagement in partnership with the Director of Help Desk» Communication Lead for Incident Response» Created and planned the 2018 and 2019 GoPro Cyber Summit Conference, hosted at the GoPro office in San Mateo

San Mateo, Ca, Us

Purchased all IT Equipment for the company globally, including creation of PO’s in NetSuite and working with finance to identify and track fixed assets. Managed 3rd party purchase vendor relationships (Apple, SHI, Autumn, Fusion Storm). Managed inventory and asset management for desktops, laptops and other equipment. Responsible for receiving equipment and deploying equipment to the Help Desk to be delivered to the proper employees. Managed the mobile accounts for both AT&T and Verizon, including activating new lines of service, purchasing of mobile equipment and auditing user accounts. Shipped IT Equipment to our remote users and offices. Created documentation for the ordering process specific to each vendor and the receiving process of equipment.» Managed purchase ticket queue in Jira and Service Now» Created company standards for PC Laptops, Mac Laptops, monitors, keyboards and mice» Created the ordering process for IT Equipment, using custom PO #’s to coincide with the purchase ticket submitted for the order, to make receiving and deploying equipment more efficient» Built an inventory storage room for IT Equipment» Created NetSuite PO documentation and provided training to IT Management» Managed 3-man AV team for company wide rollout of Cisco Teleconference Equipment/WebEx deployment» Mentored Desktop Support Technicians

San Mateo, Ca, Us

Provided hardware and software support for escalated issues. Managed on-boarding and off-boarding ticket queues, including work space setups, tear-downs, hardware backups and collection. Provided executive support for leadership team. Assisted the network team with port activation. Managed Help Desk window and provided training for new desktop support technicians. Created documentation for various job duties and processes.» Created and documented Acronis Windows image process for new systems

San Mateo, Ca, Us

Provided tier 1 software and hardware support for Windows and Mac laptops. Setup and configured new employee hardware and software. Resolved user issues submitted through Jira ticketing system. Created internal KB documentation with attention to detail. Reported inventory levels of IT hardware and accessories. » Built the Help Desk Window from an old shipping and receiving room, so we had a single location for walk-up technical support requests and computer accessories

Burlingame, California, Us

Boca Raton, Florida, Us

Us

Osaka, Jp

Us

Aa, Computer Science/Network Administration

Aa, Liberal Arts