• Structure the Customer Service area in Health and Nutrition division to enhance efficiency and align with business goals, implementing strategies to increase sales and customer satisfaction.• Order Management for LATAM and NAM regions, ensuring compliance with export requirements and proper documentation in accordance with customer and country criteria.• Managing contracts to ensure SLA´s, and utilizing CPFR principles to enhance demand, planning, considering the unique needs and goals of each customer. Creating and reporting KPI´s.• Participating in S&OP meetings, contributing to the integration of departments, aligning supply and demand, and anticipating problems and opportunities.

• Customer support on a global level, ensuring satisfaction and efficient resolution of demands.• Management and analysis of complaints, identifying trends and developing action plans.

• CPFR of large customers at national level, focusing on identifying, influencing and generating demand, based on sales data, market trends, marketing promotions, and exchange of information.• Creation, management and reporting of KPIs such as OTIF, OTD, OOS, OSA, DOH, etc.

• Management of the order cycle process for national distributors and pharmacy chains.Collaborative demand project focused on reducing stockouts, implementation of EDI and KPI´s.• Weekly visits to customers and participation in sales negotiations and marketing actions.

• Responsável pela gestão das atividades e da equipe de Customer Service na divisão de cosméticos, incluindo atendimento a clientes, resolução de problemas e coordenação de processos operacionais.• Estruturação da área de Customer Service, com foco em otimização de processos e melhoria no atendimento ao cliente.

• Gestão do processo CPFR para o Grupo Pão de Açúcar em nível nacional, com foco na análise de dados de vendas e ajustes de abastecimento. • Gestão de níveis de estoque para garantir a disponibilidade no ponto de venda. • Implementação de EDI e liderança de projetos de melhoria contínua nos processos logísticos. • Gestão de indicadores de performance (OTIF, Fill Rate, OTD, OOS, OSA, DOH) para otimização dos processos e redução de rupturas, melhorando a disponibilidade de produtos e o nível de serviço.

• CPFR of large customers at national level, focusing on identifying, influencing and generating demand, based on sales data, market trends, marketing promotions, and exchange of information.• Creation, management and reporting of KPIs such as OTIF, OTD, OOS, OSA, DOH, etc.

• Responsible for order processing, customer service and supply chain management.