Daniel Blumer Email & Phone Number

São Paulo, Brazil

• Structure the Customer Service area in Health and Nutrition division to enhance efficiency and align with business goals, implementing strategies to increase sales and customer satisfaction.
• Order Management for LATAM and NAM regions, ensuring compliance with export requirements and proper documentation in accordance with customer and country criteria.
• Managing contracts to ensure SLA´s, and utilizing CPFR principles to enhance demand, planning, considering the unique needs and goals of each customer. Creating and reporting KPI´s.
• Participating in S&OP meetings, contributing to the integration of departments, aligning supply and demand, and anticipating problems and opportunities.

Stoke-on-Trent, Inglaterra, Reino Unido

• Customer support on a global level, ensuring satisfaction and efficient resolution of demands.
• Management and analysis of complaints, identifying trends and developing action plans.

Brazil

• CPFR of large customers at national level, focusing on identifying, influencing and generating demand, based on sales data, market trends, marketing promotions, and exchange of information.
• Creation, management and reporting of KPIs such as OTIF, OTD, OOS, OSA, DOH, etc.

São Paulo, Brazil

• Management of the order cycle process for national distributors and pharmacy chains.Collaborative demand project focused on reducing stockouts, implementation of EDI and KPI´s.
• Weekly visits to customers and participation in sales negotiations and marketing actions.

• Responsável pela gestão das atividades e da equipe de Customer Service na divisão de cosméticos, incluindo atendimento a clientes, resolução de problemas e coordenação de processos operacionais.
• Estruturação da área de Customer Service, com foco em otimização de processos e melhoria no atendimento ao cliente.

• Gestão do processo CPFR para o Grupo Pão de Açúcar em nível nacional, com foco na análise de dados de vendas e ajustes de abastecimento.
• Gestão de níveis de estoque para garantir a disponibilidade no ponto de venda.
• Implementação de EDI e liderança de projetos de melhoria contínua nos processos logísticos.
• Gestão de indicadores de performance (OTIF, Fill Rate, OTD, OOS, OSA, DOH) para otimização dos processos e redução de rupturas, melhorando a disponibilidade de produtos e o nível de serviço.

Itu, Brazil

• CPFR of large customers at national level, focusing on identifying, influencing and generating demand, based on sales data, market trends, marketing promotions, and exchange of information.
• Creation, management and reporting of KPIs such as OTIF, OTD, OOS, OSA, DOH, etc.

São Paulo, Brazil

• Responsible for order processing, customer service and supply chain management.

Mba Em Gestão Empresarial

Graduação Em Administração De Empresas