Brian Cantrell Email & Phone Number

Spring Hill, Tn, Us

Spring Hill, Tn, Us

Santa Ana, California

• Established Orange County’s appointment reminder project as the subject matter expert who lead the implementation of these services county-wide.• Experience with Cerner (IRIS) EHR applications such as testing behavioral health service reports and new or modified EHR database system functionality.• Understand basic project management principles and techniques such as organizing and managing a project, developing schedules, and breaking down a project into individual tasks.• Develop and maintain workflow documents to describe Behavioral Health Service processes.• Implements newly developed strategies and technologies within internal team as well as other Health Care Agency departments.• Train front end County and Contract office and clinical staff on the different applications that are used within the IRIS EHR system (Cerner).• Create, maintain, test and troubleshoot program structures, flow charts, layouts and screens using standard technologies and tools.• Coordinate with other Health Care Agency (HCA) departments to elicit business needs and manage user profiles.• Receive calls to the help-desk and assist callers with EHR-related questions or escalate call to the next level of support. Investigates problems, provides application technical support, and trains staff on systems and software.• Gather and research information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.

Brea, Ca

Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team membersFlexibility to regularly rotate through different technical specialties and skill setsProbe and recognize customer needs on whether or not they are in need for a new product purchase or in need of product service through the Genius Bar.Knowledgeable in CRM software and worked with small and large businesses to provide solutions and implement our products and technology.Troubleshoot, diagnose, and solve customer product issues.Perform basic testing to determine product needs and service solutions.

Brea, California, United States

• Discover customer needs then follow through with solutions.• Guide the customer by advising, selling, and setting up the new product(s).• Maintain visual merchandising standards.• Probe and recognize customer needs on whether or not they are in need for a new product purchase or in need of product service through the Genius Bar.• Knowledgeable in CRM software and worked with small and large businesses to provide solutions and implement our products and technology.• Demonstrated wide knowledge of different products and services.• Provide initial contact with customers and check in products for service.• Perform basic testing to determine product needs and service solutions.

Brea, California, United States

A leader in sales, product knowledge, and solutions, and highly influential in how to engage with customers.As new products and initiatives emerge, you are the first to learn, share, and inspire your team members through approachability and action.Demonstrate proficiency in technology, particularly Apple products, and ability to quickly learn about new products.Proven experience in sales and technology solutions, as well as in developing customer loyalty.Ability to consistently deliver great customer experiences no matter what the situation.Always meet and consistently exceed established performance goals.

Irvine, California

Responsible for the EDI team of analysts who handle escalated support and development tasks for the Print Services product.Perform system conNiguration, mapping, and management for EDI-based transactions and processes.Work with EDI Development to identify potential application defect/enhancements.DeNine and perform EDI system backups and recovery procedures.Wrote SQL queries to validate data and perform data audits along with quality control measures. Monitor and test system performance and provide performance statistics and reports to management as appropriate.Coordinate and perform in-depth tests, including end-user reviews, for modiNied and new systems, and other post-implementation support.Develop and maintain EDI training materials and systems documentation. Coordinate product and industry training for of clients and employees.Proficient in JIRA, OfNice 365, Office Suite, Slack and MySQL Query Browser

Irvine, Ca

Coordinate and manage the EDI Print Services Implementations and/or Support services for QSI/NextGen clientsManage the implementation process from start to finish for a successful implementationCommunicate with vendors frequently to provide solutionsProvide consulting advice to customers and management.Maintain all records and files with accuracyRespond to customer inquiries in a timely mannerUtilize tools and resources to ensure that functions are efficient, accurate and timelyServe as a liaison on all communication with client account contactKeep up to date records of Implementations and/or Support incidentsTrack and follow up on documents, and notify clients of upcoming due dates

Assist customers within the Precinct’s Standard operating Platform (SOP).Provide initial contact with clients and check in products for service.Perform basic testing to determine product needs and service solutions.Facilitate in-store sales, upgrades, installations and services, and training.