Brittany D. Ward, Mps Email & Phone Number

Texas, United States

San Jose, Ca, Us

I lead a globally distributed team to design in crafting and executing high-impact learning solutions for 20K+ employees, with a focus on upskilling, leadership, career development, and technical training. I identified opportunities for $9.75M in annual savings and reduced turnover-related costs by $29M through AI-driven learning initiatives. I conducted a needs analysis on 24,000 performance summaries using Microsoft Co-Pilot, and a proprietary model built by our People Analytics team to identify key learning gaps and develop targeted programs to address those gaps. I partner with C-suite leadership to drive a human-centered learning approach, aligning programs with core business goals and linking learning outcomes to key performance indicators.

San Jose, Ca, Us

Spearheaded transformation initiatives for Sales & Service, developing the 2023 roadmap and optimizing $96M across 40+ applications. Aligned cross-functional teams to enhance the merchant experience, identifying 85+ key capabilities and driving change management for global tech implementations. Successfully scaled team by 33% in 8 months, managing a diverse group of 26 professionals and overseeing a multi-million-dollar budget.

San Jose, Ca, Us

Spearheaded the redesign of a cutting-edge enablement technology ecosystem for 2,400 employees, driving productivity improvements and seamless deployment across the organization. Delivered $1.8M in software savings by strategically reallocating funds from underperforming solutions. Piloted two innovative platforms, resulting in a 60% increase in employee engagement and achieving an 82% customer satisfaction score.

Design and facilitate tailored workshops promoting resilience, empowerment, and personal development for Black women, incorporating culturally responsive methodologies and trauma-informed coaching. Lead GROW, group, and trauma-informed coaching sessions to support healing and growth in a supportive environment. Facilitate group coaching to foster peer collaboration and sustained support networks. Collaborate with community organizations and event planners to deliver high-impact speaking engagements, workshops, and seminars that drive meaningful change.

San Francisco, California, Us

Directed a global team with a multi-million-dollar budget to develop and implement end-to-end learning experiences for digital transformation, leading a team in creating agile learning journeys that supported 800+ employees through new ways of working and technology adoption. Collaborated closely with C-suite executives to formulate a three-year learning strategy, enhancing the user experience and retention across learning programs through innovative curriculum design. This strategic initiative resulted in measurable boosts in workforce skills, retention, and internal mobility.

Mclean, Va, Us

Built a robust learning and culture transformation program for over 2.1K+ employees, achieving measurable gains in skill adoption and employee engagement. Expanded the team by 200% within six months to support growing needs. Conducted 40+ interviews for role criticality assessments and talent evaluations, ensuring strategic alignment of skills. Led an IT skills inventory and assessment covering 650+ skills across 88 roles to identify and address capability gaps. Conducted extensive role-based skills assessments, resulting in a 25% workforce upskilling achievement within targeted technical capabilities. Transitioned to digital learning solutions, realizing approximately $800K in cost savings.

Baltimore, Md, Us

Spearheaded change management and workforce development initiatives impacting over 1,500 employees, with a focus on cost efficiency and performance improvement. Trained 173 leaders on cost-cutting strategies, resulting in a 44% improvement in performance metrics. Directed the AuditSmart training team, achieving a 71% participation rate and an exceptional 97% customer satisfaction score within six months. Developed and implemented a cost-reduction strategy, decreasing training expenses from approximately $1,875 to $274 per employee over two years. Boosted awareness and positive perception of programs by 43% from initial baseline measurements.

Worldwide, Oo

Led client solutions delivery, spearheading organizational transformation, workforce development, and technology-driven change management. Directed security and awareness training for over 220,000 employees, achieving a 99% completion rate. Partnered with the Deloitte Center for Immersive Learning to design and launch 13 gamified training programs, enhancing engagement and knowledge retention. Managed a team of five learning analysts and consultants, driving effective project execution and ensuring exceptional quality in service delivery.

Washington, Dc, Us

Managed training and development for the Benefits Unit Training Team, enhancing HR capabilities through program design and targeted materials. Conducted a comprehensive needs analysis for over 5,000 employees, creating training programs that significantly reduced processing turnaround time. Led initiatives to enhance benefits knowledge among field office representatives, driving improved performance and efficiency.

Master'S Degree, Strategic Human Capital Management

Bachelor'S Degree, Psychology, Human Resources Management (Dual Major)