-Knowledge of guest service fundamentals, experience building and managing a guest first culture-Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies-Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals-Ability to manage multiple specialty businesses and balance team member expertise in each area to effectively manage teams in each department-Knowledge of competitors and ability to leverage insights that drive business objectives in each specialty department-Experience managing a team of hourly team members and leaders and creating business specific strategies and goals-Skills in recruiting, selecting and talent management of hourly team members and leaders-Creating a guest-obsessed culture and leading a team to prioritize guest experience and deliver on store sales goals-Create schedules and make adjustments as needed to align to guest traffic and business needs-Know and assess the competition and leverage guest insights and feedback to drive the business-Build a team of consultants that are knowledgeable and passionate-Manage and develop a sales force using selling training techniques-Lead backroom processes, organization, layout and replenishment of the salesfloor-Lead the team to deliver inspiring visual moments in -Plan, lead and follow-up on organizational and operational change-Anticipate and identify changes in unique store trends-Anticipate staffing needs, talent plan and recruit – both long and short term-Develop and coach team and Team Leaders to elevate their skills and expertise-Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactionsEstablish a culture of accountability through clear expectations and performance-Always demonstrate a culture of ethical conduct

-Knowledge of guest service fundamentals and experience; building a guest first culture-Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies-Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals-Ability to lead multiple businesses, balancing team member expertise and effectively leading teams in each department-Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent-Demonstrate a service culture that prioritizes the guest service experience-Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias-Understanding sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including planning merchandising, pricing workload, transitions, revisions, sales plans, events and promotions-Encourage to shop with confidence in specialty departments by creating inspiring visual moments and by ensuring product is organized, signed correctly and merchandised to support seasonal trends-Lead assigned business units backroom processes, organization, layout and replenishment of the salesfloor-Evaluate and recommend candidates for open positions and develop a guest-centric team-Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions-Establish clear goals and expectations and hold team members accountable to expectations-Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way

-Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies  -Skills in planning department(s) daily/weekly workload to support business priorities and deliver on sales goals  -Experience influencing a team of hourly team members to improve their visual merchandising acumen and skills -Experience in leading the strategy of visual merchandising and Visual Standards implementation -Influence a store team of leaders, Style Consultants and General Merchandise (GM) experts to be knowledgeable about visual merchandising and visual standards -Understand sales goals, plan and execute daily/weekly workload to deliver on visual merchandising, department and store sales goals-Lead the execution of the company Visual Merchandising strategy, visual standards and non-pogged In Store Marketing (ISM) implementation across all pertinent areas of the store -Partner with store leaders to plan, support and validate the execution of all Visual Merchandising Guides sets in the store  -Support team onboarding, continuous learning and help close knowledge and skill gaps through training, influencing and hands on experiences   Inspire guests to discover solutions through compelling visual merchandising in all categories  -Leverage daily interactions and huddles to teach visual priorities to Style Consultants and General Merchandise Experts about visual priorities and creating visual moments to support building the basket for each guest  -Solve merchandising issues and adjust sets to create and maintain inspiring presentations    -Assess store visual standards to help elevate visual presentations in A&A, Home, Company Space, LTOs and Brand Launches -Support the execution of Visual Merchandising Guides and Visual Adjacencies  -Organize and set all non-planogram ISM elements throughout the store

-Provide exceptional service to all sellers from the time their home goes on the market up until it goes into contract. -Responsible for smooth transition of seller files to Transaction Coordinator to ensure that exceptional service continues.-Produce listing marketing materials and scheduling promotional programs for listings.-Communication with sellers to include progress reports and feedback from showings.-Proving feedback for the Listing Specialist or Team Leader on the progress of all seller contracts and advising when they need to become involved in negotiations or problem resolution.-Supports the Listing Specialist by preparing CMA’s and Seller Net Sheets, updating the contact database as needed, updating and maintaining listing materials, and preparing pre-listing packages.-Assists the Listing Specialist in coordinating the staging, repairs, and home improvements required for showing the property

Designed and launched website with online ordering systemCreated social media campaigns and partnered with content creators toincrease followers and web trafficWorked with third party vendors to create and produce productIncreased profits up to 40% within the first two yearsOversaw all business functions from web and product design to accounting