-Serve as point of contact for many staff and vendors, tracking multiple tickets within vendor helpdesk systems-Gather vendor system issues from users and clients; work closely with vendor until resolved-Regularly meet and communicate with vendors, write and submit enhancements for future release-Resolve internal helpdesk tickets and user needs-Enhance executive team through data and system analysis, meetings, operational and client details-SharePoint creator/administrator for multiple business units-Update and manage weekly project summaries for executive staff and development team-Manage workflow by tracking and assisting in prioritization of new development, bugs and enhancements -Generate communication updates for internal and external users-QA, schedule and oversee system enhancements, upgrades and hot fixes-Act as Business Analyst, System Implementer, Change Control/Change Management communicator-Write documentation and train internal and external users-Manage Bad Debt Process twice a month; review accounts, questions from third party agencies-Administrator to many systems, assisted with time records and payroll review when asked-Address and assist in resolution of employee grievances (HR, general questions, benefit paperwork, operational changes, etc.) transition when company was acquired

-Project work-Training ~100 users (internal/external), utilizing vendor eLearning, classroom training, documentation, practice exercises and remote learning (WebEx, Skype)-Provider Payer Credentialing for multiple credentials, states and payers-Documentation of systems and applications, policies and procedures, client specific manuals -Communication for internal and external distribution-Multiple system implementations - claims clearinghouse, medical coding engine, RCM billing system, homegrown wrap-around applications-Change Control, communication with users in a quickly changing environment-Workflow optimization/process improvement, documentation and implementation

-Build and implementation of new software systems for Revenue Cycle Management department -Certified NextGen User (RCM system)-Created, documented and delivered curriculum and training for ~100 employees - across all functional areas in the department, as well as for many clients -Provided IT support for users and clients with connection issues, system errors, workflow problems -Managed internal help desk application -Provided continual support for all end users and systems, along with training and support of other applications written by our internal developers-Continual workflow analysis for efficiency and potential process improvements -QA of new systems and internal applications, Go Live support-Developed and monitored UAT for new applications-Gathered operational business requirements and worked with developers to meet the operational need-Regular follow up sessions with end users -Migrated current intranet data to new intranet in SharePoint -Tracked maintenance needs, program defects, bugs and enhancement requests-Change control communication-Project management-Helpdesk ticket work-SharePoint administrator-Vendor point of contact

-Consulting projects, accounts receivable review, creation of training or procedure manuals-Revenue Cycle Management accounts receivable clean-up-Internal projects for management, data review, provider/employee exclusion reviews-Provider payer credentialing for 36+ practices, working with Sy.Med OneApp Pro credentialing software, CAQH and payer portals, multiple specialties, states and payers-Wrote training manuals for multiple outsource consulting clients-Conducted weekly compliance audits, checking for unauthorized/unusual access to Protected Health Information-Tracking employee training, quarterly compliance education and meeting attendance-Review compliance incident reports looking for breach or unauthorized release of PHI

-Completed end to end system workflow, finding potential issues and efficiencies-Process and workflow improvement-Learned client's billing system-Wrote training manual for Retail Billing Department-Worked Accounts Receivable and Accounts Payable-Billed, rebilled and appealed appropriate charges-Completed a clean up project to collect revenue when able and adjust off uncollectable revenue to provide an accurate accounts receivable snapshot-Assisted with IDTF Medicare credentialing and Medicare rules and regulations-Wrote revenue cycle situational test questions for interviews and assisted in interviews of perspective employees

Worked at Rogers Memorial Hospital in a residential setting with female adolescents with eating disorders, addictions & various mental health concerns. Lead Counselor during shifts, training of new counselors. Provided support and education to residents during admission, group therapy, individual 1:1, outings, lectures, day to day activities, experiencial therapy, family interactions, emergency situations, offsite passes, offsite meetings, discharge, etc. Medical chart documentation, vitals & medication distribution.