Brea Silipa Email & Phone Number

Brisbane, QLD, AU

Australia

Brisbane, Queensland, Australia

Australia

Brisbane, Queensland, Australia

Brisbane, Australia

Ocean Shores, New South Wales, Australia

Ocean Shores

St Albans, VIC, Australia

• Business Development
• Build and maintain Relationships with JSA, employers and other community organisations
• Liaise with jobseekers on their education needs
• Enrolment of jobseekers into courses
• Reverse marketing of students

Melbourne

• Answer incoming calls and direct to the appropriate person
• Working with Stream 1 -4 clients
• Liaising with clients about work for the dole and ensuring they are in approved activities
• General administration duties including emails, faxes, filing
• Prepare and implement individualised employment plans which will lead to sustainable job outcomes for our clients
• Empower and motivate our clients to achieve their employment goals

• Assist and monitor participants throughout the various stages of the employment services program including the post placement support stage
• Communicating with clients face to face to discuss barriers to employment
• Place clients into outcome-potential employment and meet monthly KPIs
• Maintain data integrity of client and employer management systems and ensure and secure the private storage of all participants personal information
• Contribute to team based decision making and participate in staff meetings and activities

• Training and supervision of 15 customer service staff
• Recruitment and retention of staff and regular performance reviews with team members
• Background checks of potential staff
• Conduct performance reviews with team members in line with business rules
• Monitoring daily, weekly and producing monthly reports to show performance against them.
• Ensure that all Service Level Agreements are met and reported

• Meeting weekly and monthly sale targets
• Communicating with clients face to face to find the right holiday package for them
• Cash handling, use of EFTPOS facilities and monthly account reconciliation
• Consulting with wholesalers and airlines to provide holiday packages for clients

Melbourne Area, Australia

• Responsible for managing all new employees in behavioral, product and technical training
• Involved in several key business initiatives including training staff from an international outsourced campaign in FIJI
• Responsible for new product launches and the rollout and creation of training content for the new staff intranet
• Conducting numerous training presentations for up to 30 staff at a time
• Developed plans to cater for training and assessment needs.

Melbourne Area, Australia

• Build strong relationships with internal stakeholders & identify opportunities to enhance the customer experience
• Liaised with clients to discuss their recruiting requirements
• Responsible for inbound and outbound calls
• Account manager for up to 150 clients

Melbourne Area, Australia

• Build strong relationships with internal stakeholders & identify opportunities to enhance the customer experience
• Liaised with clients to discuss their recruiting requirements
• Responsible for assisting clients through answering 1300 number

Broadbeach QLD

• Provision of excellent customer service and product knowledge to all clients
• Front desk reception with 20 incoming lines
• Responsible for all outgoing calls to a variety of clients including the public.

Commissioner Of Declarations

Senior First Aid Certificate

Diploma, Event Management

Certificate Iii In Tourism (Retail Travel Sales)

Cert Iv In Training And Assessment

Train The Trainer

Diploma Of Justice, Criminal Justice/Law Enforcement Administration

Higher School Certificate