Brea Welsh Email and Phone Number

Communicate with clients, update client profile with scope of work, and create job ordersVerify jurisdiction and building permits, process applications, and update and scan data into systemConfirm all construction documents have correct information, fill out billing permit applications, print labels, and ship out documentsMake outbound phone calls, collect needed documents, and send additional paymentsOpen and distribute mail, track outgoing packages, prepare invoices, and arrange paymentsPrepare checks for invoice payments, process payments, and complete end of day paperwork

Collaborated with doctor offices, retrieved medical records, and decided whether claims would be approved or deniedMade claim determinations to approve non-complex disability claims or made a recommendation to team lead to deny claims based on the disability planDetermined benefits due and made timely claims payments and adjustments for workers compensation, Social SecurityDisability Income (SSDI), and other disability offsetsInformed claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence, or claims systemReferred cases as appropriate to team lead and maintained professional client relationships.

Answered inbound phone calls, scheduled appointments, ordered supplies, and completed end of day paperworkUpsold products and services, and verified insurance coverageDiscussed benefits, updated account information, and helped customers select eyewear.Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.Cleaned and performed minor maintenance on examination equipment and glasses.Protected patients by observing strict HIPAA guidelines.Recorded observations and baseline measurements to maintain accurate medical records.