- Lead requirements gathering efforts to onboard new sources of data for MetLife’s Death Match process, helping MetLife meet regulatory requirements- Performed data analysis on MetLife’s customer and policy data to ensure MetLife’s master data management tool contained accurate and up to date data- Spearheaded efforts to document data linage from data creation source through all data transformations and moves into MetLife’s master data management tool- Collaborated with business and technical resources to define both business and functional requirements helping MetLife’s Global Data Operations group meet strategic goals- Managed and preserved data feeds between both internal and external applications- Acted as the voice of data for the Global Data Management group within MetLife, specifically focusing on Customer, Marketing and Broker data- Developed a data asset inventory, which is a snapshot of MetLife’s customer and policy data and how that data is consumed throughout MetLife

- Lead requirements gathering and iRise simulation development for changes to claim intake, segmentation and adjudication processes- Managed business / functional requirement and use case creation for underwriting and policy administrative systems supporting both group and individual disability insurance products- Collaborated with QA team to draft and review test scenarios and test cases to ensure accurate testing of requirements - Revamped estimation template / process for the Individual Disability Insurance team to more accurately size work efforts- Coordinated with team project manager to create and track project milestones- Assisted enterprise tools team to define integrations for two new enterprise tools, Blueprint and iRise- Worked with enterprise tools team to re-configure initial Blueprint rollout based on findings from pilot review, and re-deploy globally across all of MetLife- Re-design outdated web interfaces with assistance from internal user experience (UX) team

- Managed a comprehensive, web-based, syndication execution system enabling seamless interaction between a banks syndicate desk and sales force- Defined business requirements, functional specifications and use cases to meet strategic needs of both Ipreo and its clients, bulge bracket investment banks- Collaborated with a global team of developers and product experts to develop system enhancements, resolve system bugs and acted as a gateway between development and end user / client - Maintained connections and integration points with other internal applications- Assisted with release planning and deployment leveraging a combination of Waterfall and Agile SDLC methodologies - Drafted release notes to outline new functionality and bug fixes for clients after each system release- Demonstrated new functionality and bug fixes to clients after each system release - Facilitated customer User Acceptance Testing (UAT) sessions and worked to prioritize any defects identified during testing- Performed quality assurance (QA) testing in conjunction with onshore and offshore QA resources to guarantee functional requirements were met

Analysis job duties:- Gathered and documented functional and technical requirements for ERP software, CRM software, custom development projects and IT infrastructure solutions by interviewing company owners, key personnel and end users - Analyzed information in RFPs to gain understanding of existing systems and related limitations - Examined current workflows and processes, discussed desired changes- Coordinated with cross-functional teams to identify opportunities for business process improvement and developed cases to demonstrate improvements - Assisted in preparation of detailed project plans, including timelines with skill set and resource assignmentsSales / Marketing job duties: - Led sales efforts in a regional territory, responsible for selling four ERP and two CRM programs, a full suite of IT infrastructure products / services and accounting / auditing services- Qualified leads based upon analysis of pain points, budget, timing, and purchasing authority- Managed entire sales cycle from lead generation through product demonstrations and close- Delivered in-depth technical presentations and discussed competitive differentiation of relevant solutions and services with owners and c-level employees- Created detailed proposals including hard costs, soft costs, total cost of ownership and ROI calculations - Assisted with deployment of new product line and helped craft sales and marketing strategy- Designed, developed and implemented marketing and sales campaigns- Analyzed market trends to help better position products and services