Luxury bridal/fashion and custom jewelry manufacturerCUSTOMER SERVICE ACCOUNT EXECUTIVE• Managed and oversee customer service operations for 50-60 high volume retail partner accounts• Processing special/custom orders at every step in the sales cycle• Relaying/altering precise custom CAD jewelry requests from concept to production and delivery• Ensuring a smooth, efficient and timely order process• Open and steady dialog between customer, designer team, and manufacturing• Building lasting relations and promoting brand loyalty while seamlessly working to expand market share• Daily communication with retail accounts to discuss marketing campaigns, merchandising, displays, andpricing

A third-generation jeweler in my family’s business for 19 yearsMANAGEMENT• Closely track weekly monthly reports & create actionable sales plans to achieve targeted objectives• Buyer- Choosing seasonal product lines based on latest market trends and best sellers• Associate training & development - proper sales & product training for new hires• Stock inventory- ensuring highest volume & highest margin products are replenished• Daily management of diamonds coming in and out of the store / memo• Maintaining the highest standard of excellence to maximize the customer experienceSALES• Sales in excess of 1,000,000 per annum• Extensive experience selling leading brands - Hearts on Fire, Martin Flyer, Simon G., Verragio, and Lagos• Comprehensive product knowledge with expertise in diamonds, bridal, and fine jewelry• Translating customer ideas/visions to create one of a kind custom pieces• Processing special orders, custom jobs and repairs from start to finish• Microscopic inspection of fine jewelry- diamond grading• Ensuring a consistent and high level of exceptional customer service on every sale• Develop lifelong relationships with customers, building a lasting & loyal client base• Focus on educating and guiding the customer throughout the purchase - upbeat & personableMARKETING• Merchandising - rotating jewelry displays, window visuals and marketing material• Implemented Podium to increase store reviews resulting in higher store traffic• Live videos, Facebook contests, and promotions• Recorded radio ads for local stations and PandoraMy specialty is not just to sell, but in creating an exceptional buying experience educating and guiding the consumer selling some of the most luxury and leading brands in the jewelry industry such as Hearts on Fire, Verragio, Martin Flyer, Simon G., Zeghani, and Fana.

www.saettele.com