Breamon D. Email & Phone Number

Nashville Metropolitan Area

◉ Create wireframes, prototypes, and final designs for multiple aspects of the AdPost.io platform.◉ Assess, test, and optimize the performance of new and existing features.◉ Create design guideline documentation.◉ Actively participate in user research and usability testing.◉ Work alongside engineers and product managers throughout all stages of the production cycle.◉ Experience designing and shipping responsive mobile-first products.◉ Experience designing data visualizations.◉ Design 2 Websites and Develop a Web Application simultaneously.

◉ Analyze User Data from CRM to provide insights on actionable MVP improvements.◉ Perform Weekly User Interviews in Collaboration with Customer Service.◉ Perform UX Writing for Service Self-Service Options. (Bots & Articles)◉ Create and Design a Chatbot.◉ Perform Iterative Improvements on the Chatbot.◉ Collaborate on the refinement of user flows for MVP.◉ Train Other Colleagues on Problem-Solving Techniques.◉ Conduct user Feedback Research.◉ Evaluate and pressure test Marketing performance on products and priorities.◉ Oversee the Storage of Insights in an Internal Knowledge Base (Confluence)◉ Communicate with engineering to resolve app bugs and problems. (JIRA)◉ Manage and Maintain Customer Data Records for Over 100 clients.

◉ Handle and process claims, able to troubleshoot customer service calls.◉ Learn details of Smart Home Support and other product offerings to confidently and accurately upsell to customers. ◉ Communicate company policies and procedures to customers.◉ Meet key performance indicator metrics for call performance measurements and sales goals; receive feedback/coaching from the management team including Trainers, Quality Analysts, etc.◉ Utilize call center technology to input, track, and report customer issues navigate company softwareprograms, use web-based search engines and troubleshoot customer issues.◉ Escalate calls outside their scope to the appropriate tier of Customer service support function. ◉ Follows directives from Call Center Management to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required.◉ Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively.

Franklin, Tennessee, United States

◉ Look to be a positive change agent in helping members alter behaviors that lead to better health and reduction/elimination of identified risk factors.◉ Contacting eligible participants telephonically for enrollment, and providing necessary coaching to reduce or eliminate high-risk behaviors.◉ Provides individualized behavior change coaching to reduce or eliminate high-risk behaviors.◉ Assists individuals in tailoring behavior goals and action steps specific to their personal needs and priorities. ◉ Coordinating delivery of services and care with other members of a multidisciplinary care team, including nurses, pharmacists, and external vendors.

Franklin, Tennessee, United States

◉ To recruit, hire, train and manage store personnel to achieve store sales plan, control expenses, and protect company assets while pursuing growth opportunities.◉ Meet and exceed personal and store sales goals and standards of performance. ◉ Recruit, interview, and hire high-caliber employees with in-store needs. ◉ Train and develop a successful sales team. ◉ Provide feedback, coaching, and accountability to all employees. ◉ Conduct Monthly Performance Reviews, Monthly Store Meetings.◉ Recognize talented staff and develop them for growth within the company. ◉ Supervise and manage all aspects of daily store operations and of Loss Prevention practices. ◉ Plan weekly staffing schedules in compliance with schedules policy. ◉ Resolve customer issues effectively. ◉ Understand and demonstrate culture to the team.