Brea Morris, Mba Email & Phone Number

Roselle, Il, Us

Roselle, Il, Us

Itasca, Illinois, Us

Continuous Improvement for Customer Service processes.

Downers Grove, Illinois, Us

Director responsibilities for the Customer Service department, reporting into the EVP.Continuous process improvement.Career Development for team.ERP launch.

Downers Grove, Illinois, Us

Lead a Customer Service team of twelve.Culture change management. KPI setting and tracking. Process Improvement.

Establish and measure KPIs.Customer forecasting. Utilize SalesForce.Develop training materials.Serve as Account Manager to all of the companies 100+ accounts.Receive, process and manage customer orders, quotes, and complaints in Epicor ERP system.

London, England, Gb

Customer Service• Received, processed and managed customer orders in SAP ERP system• Provided excellent customer service to global accounts, such as Nestle, Pfizer, P&G and McCormick• Understood cultural differences and fostered relationships with accounts in China, Russia, Middle East, India, Mexico, Colombia, and Europe• Retained 100% of customers by quick resolution to problems and prompt replies to e-mails• Regular interaction and relationship building with production planning, plants, warehouses, technical services, sales, product management, transportation and quality Logistics• Worked with freight forwarders to book air and ocean shipments • Prepared shipping documents including Certificate of Origin, Packing List, Export Declaration, Price List, Shipper’s Letter of Instruction and Commercial Invoice• Reviewed and approved Bill of Ladings• Overcame possible late shipments by problem solving with transportation, the freight forwarder, and the ocean carrier

Lesson plan development, classroom management and curriculum development.• Sustained a 99% student completion rate over three semesters and seven courses • Fostered student confidence by creating a positive and encouraging classroom environment• Utilized leadership skills to garner student respect and participation

Problem solving, data entry, proofreading• Developed training manual for the department• Trained all new department employees, tailoring the information to their specific learning styles to ensure employee success and confidence• Used an eye for details to proof-read and edit peer documents• Typed and prepared court documents through Perfect Practice Case Management software and Microsoft Word

• Facilitated fundraising projects that successfully reached company and student goals for team trips• Maintained the social media presence to create ongoing contact with current and potential customers• Utilized leadership skills to guide classes and teach lesson plans

New York, Ny, Us

-Created advertisements that met companies needs and would draw in the target audience-Formulated advertising packages that stayed within clients budget range, while still meeting their goals-Scheduled and turned in ads on a weekly basis-Presented new opportunities to current and potential clients

Master'S Degree, Organizational Leadership

Bachelor Of Arts (Ba), Business Administration And Management, General