•Anticipates and enacts the timely replacement of orders and equipment through vendor to ensure an adequate supply of spare parts such as hard drives and power supplies.•Tracks and schedules work assignments using EAMS and ITSM systems.•Assists in the development of policies, procedures, training materials and technical standards for the key process areas to ensure timely, reliable and innovative solutions to Data Center issues. •Act as first point of contact for the customer about defective equipment and services and collaborates with the 3rd party vendor(s) to organize and support quick responses and resolutions for maintenance and equipment issues.•Leads tours within data center facilities providing information and answering questions concerning infrastructure, networking and storage capabilities.•Oversees a team ensuring that established guidelines and procedures, SLA’s and customer satisfaction goals are met.•Oversees the installation of equipment in the production and testing data centers at home and remote sites.•Provides technical direction and leadership of employees to install, move and remove, configure and deploy network equipment as needed from data centers.•Oversees support of the customer, ensuring that normal operation and quality is restored with minute business impact on the customer according to the agreed upon SLA’s.•Manages, directs, and monitors activities under the task order SOW and Time Metrix to ensure all activities, agreements and interfaces are provided to the customer with a satisfaction that meets SLA’s.•Evaluates overall accomplishments under the task order to identify conflicting priorities, deficiencies and potential risks to create and implement a plan of corrective and preventative measures to obtained desired Task Order results. •Supports the activities of the Task Order Manager and OEIO organization by achieving the long and short term goals required to accomplish the mission(s) set forth.

Information Technology• Made recommendations on improvements to existing processes to help streamline the project.• Utilized SharePoint and Excel to track project tasks and follow up with properties as needed.Management and Leadership• Managed General Managers and timelines to ensure projects were completed on time.• Managed installation of 3rd party cabling vendors timelines for properties Information Technology Customer Support• Provided phone and email support to property associates with Tokenization Tasks• Documented issues and risks and provide regular updates to the project team.Asset Management• Managed switch and device ordering for properties

•Supported the planning, budgeting and operations of data center initiatives.•Delivered advice and guidance on a wide range and variety of information technology (IT) issues related to Installation Management, Change Management, Tape Management, Inventory Management, and scheduling and space management.•Participated in special project meetings providing recommendations for accomplishing project milestones.•Functioned as project lead on various installation management initiatives within the data center.•Delegated managerial duties to plan, schedule, direct, coordinate and execute special outsourcing projects.•Participated in meetings and technical work groups providing input to project strategic goals and procedures; implement, coordinate and integrate outsourcing project activities.•Assisted in the coordination of project activities; administrator’s project resources; quality assurance tasks; improvement task, and problem solving, to take corrective action when problems arise.•Received and reviewed incoming correspondence for in-house and outsourcing projects; Tracked project schedules and low to medium risks regarding various installation management initiatives.•Prepared and distributed project communications and reports for senior leadership, clients and consultants•Prepared statistical and written reports related to data center logistics.•Coordinated and performed property inspections on a regular basis and made recommendations for maintenance•Delivered advice and guidance on a wide range and variety of information technology (IT) issues related to Installation Management, Change Management, Tape Management, Inventory Management, and scheduling and space management.•Contacted and responded to customer requests and needs and coordinated Installation and Property Management teams to rectify issues.•Issued purchase orders to vendors and suppliers.

•Processed Garnishments, Wage Withholding Orders, and Combined Federal Contributions using the NFC database.•Utilized and maintained a self-created Access database for all associated garnishment files.•Utilized the NFC Database to verify employee information such as: Address, Benefits, Within Grade Increases and Salary.•Assisted in comparing vendor invoices against the purchase orders to verify receipt of items ordered.• Provided exemplary customer service using optimal communication skills via email and phone.•Responded to requests of support for technical assistance.•Established Census Human Resources Information Systems (CHRIS) Accounts.•Processed, routed and restored Personnel Action Requests (PARS) Actions and Service Computation Dates for incoming employees.•Created and monitored access to the Equip System.