I was promoted to the assistant director of youth services to oversee and refine our youth services program. We serve thousands of students annually and are proud to have a reputation for exemplary customer service. I keep a finger on the pulse of the industry, passing along recommendations for program enhancements when needed. I also drive our fundraising efforts and take an active role in securing grants and diversifying funding streams. KEY ACCOMPLISHMENTS IN THIS ROLE:• Improved social media reach by capitalizing on untapped digital platforms and developing marketing campaigns tailored to overarching library marketing strategy. • Created and grew popular 5K fundraising event that produced $7K+ annually.• Assist 31 libraries with program and outreach initiative development, policy updates, grant writing support, and program operational setup as needed.

After joining the library in a customer service role, I earned a promotion to manage the homework help program (serving 4,000 youth in K-12). My responsibilities included reserving, circulating, renewing and discharging books, fielding telephone and in-person inquiries, and assisting patrons with basic account services and information requests. I also assisted patrons with basic computer software use / technology hardware assistance with tablets, smart phones, kindles, etc. As a part of the team, I collaborated with internal teams and administrators to update and grow programs and fundraising initiatives that aligned with library’s short- and long-term goals. KEY RESPONSIBILITIES IN THIS ROLE:• Assisted in maintaining library's print, non-print, and electronic collections and managed circulation of curricular support materials and equipment. • Served as integral member in developing Homework Help Center (HHC) Business Plan as appointed member of HHC Task Force.