Develop and implement stategies for an Inside Sales Team whose primary focus is to generate leads for our Outside Sales Staff and to also ensure that customers are getting the best service possible. Coaching and empowering staff to make the most of every interaction and represent the company in a professional manner.

I work with local companies to help them advertise their company using multiple media formats. I place ad copies for customers and see it all the way through to print. I also advise customers on special inserts that might be beneficial for their particular industry.

I worked for a Chevron Oil distributor by the name of Brewer Hendley Oil Company. They service North and South Carolina. I had over 500 assigned accounts that I call in an effort to service and grow their share of wallet with our company. I made recommendations on various oils and lubrication's by cross-referencing OEM specifications to Chevron’s full line of products. Once I had identified the correct lubricants I provided pricing to the customers and followed up on each opportunity until completion. I worked closely with the head of Brewer Hendley to ensure that I was providing the highest quality service, and also determine new areas of opportunity within my accounts. I also worked on prospecting calls to potential new customers that may not have been doing business with Brewer Hendley. Aside from creating quotes and placing orders for customers, I also had a variety of other tasks that I performed on a regular basis. For instance, I worked closely with all three of the separate warehouse locations to ensure timely delivery of products. I also worked weekly with accounting in an effort to assist in the collection of past due balances so that customers were not placed on a credit hold, thereby not allowing them to place orders when needed. I assisted new customers with getting an account established by supplying them with credit applications, and working with a credit specialist especially in cases where we couldn't offer them a line of credit and had to provide other billing options. I worked with Brewer Hendley’s contracted equipment company for requests that come from customers for new equipment, replacement parts for existing equipment, installations, removal of equipment, and repairs. Almost every month I attended a Chevron lead webinar to keep up to date on the latest product releases and ever-changing industry standards.

 I worked for two different companies at my time with Aerotek. I first worked for Air Wisconsin were I was an Administrative Assistant for the HR department. I copied and scanned in all interview documents to a SharePoint site, did filing, conducted exit interviews, archived old records for storage, tracked drug and criminal background reports for recruiters, created organizational charts, and also was the receptionist for the front desk. That entailed checking visitors in and assigning them badges, signing for shipments, answering incoming calls and directing them to the correct person/department, providing parking permits and temporary passes, and also redesigning and running the company store.My second position through Aerotek was as an Administrative Assistant for Kimberly Clark's legal department. In that position I created file labels, organized, copied, and scanned documents to either be mailed out or filed, updated all exiting employee's files, updated a SharePoint site for archiving settled disputes, add location contact information, proofread and edited documents, got pricing and information on all pertinent conventions, placed hotel and airline reservations for the legal staff, created binders for project documents, filing, and properly destruction of documents.

 I placed outgoing calls to business that either generated or serviced commercial accounts that had electronic waste (lamps, ballasts, batteries, computers, etc.) that needed to be properly disposed of per EPA regulations. Typically I worked with electrical contractors who were either bidding on a job or had already won a job to perform retrofitting work. I would decipher blueprints to determine what types of waste would be coming out of the job, quantities, packaging, disposal requirements, and time frames. Using that information I would create a quote for pricing on properly disposing of the waste for the client and keeping them within federal guidelines. I also created custom marketing materials for customers when requested, and also created internal job aides and training material for the sales team.

Sales Manager for American Express. I oversaw a business to business team that placed calls to exsisting card members in an effort to drive additional spend on their American Express business cards. My role was to coach and develop each associate in an effort to help them achieve their sales goals. I also worked closely with people at the American Express corporate location in New York by facilitating weekly phone conferences, and monthly visits. I also created sales incentives, and worked closely with upper management within West Business Services to make sure that our program remained compliant to all policies and procedures.