Breana Montgomery Email & Phone Number

Covington, GA, US

Hanover, MD, US

Atlanta, Georgia, US

• Built and nurtured productive third-party partner, vendor, andoutsourcing relationships, setting the tone for positive rapport withstakeholders and external parties.
• Developed short-term goals and long-term strategic plans tostrengthen risk control and mitigation through partnerships.
• Collaborated with a diverse, energetic workforce to foster innovationand generate service ideas.
• Established 109 vendor profiles, facilitating cross-functionalrelationships with Delta to ensure compliance.
• Produced defect data, metric performance, and vendor scorecardreports for management and assist in the creation of dashboards andmetrics to monitor vendor performance and optimize vendormanagement.
• Developed and implemented a standard operating procedure (SOP) forthird-party risk management. The SOP outlined the process foridentifying, assessing, and mitigating risks associated with third-partyvendors. This.

Dallas, TX, US

• Responsible for maintaining SIEM including processing log inputs, creating log indexes,creating and optimizing alerts and searching for security events using manual andautomated/scripted tools.
• Have successfully resolved 8,444 tickets in ServiceNow within 90 days of hiring with minimalintervention.
• Report activity found in Wireshark and OSINT tools to block and prevent future attacks.
• Prioritize, process, monitor, analyze, and interpret security events, operational irregularities,and potential incidents and escalating issues as appropriate.
• Responsible for monitoring Splunk- Cloud and DEVO infrastructure for security relatedevents and configuring tools for cloud event logging and threat detection.
• Perform periodic port scanning to search for remotely accessible network ports andservices that are vulnerable to exploitation and identifying any new unauthorized listeningnetwork ports.

Reston, VA, US

• Achieve independent work duties and training to become a Tech Lead due to successfullyclosing over 300 tickets within the first 45 days of hire.
• Delivered remote support for computers, printers, scanners, mobile devices, andperipherals, achieving 100% process implementation.
• Report and respond to outages all over, get those issues resolved or linked to a parentticket, and document incidents in NGEN ticketing system.
• Decreased the number of tickets coming, increasing the navy and marine corps operationalefficiency by 80%+.
• Curated and administered change management ideas when deploying culture and industry changing applications and processes and collaborated with internal and external resourcesto meet project goals.
• Implemented ITIL service operation that includes Incident management, problemmanagement and service request management.

Washington, DC, US

• Managed program strategies and security to meet Department of Defense (DoD) policies,programs, and procedural requirements as they relate to special programs.
• Operate and maintain security equipment which may be used in a variety of areas aboard aship, including wands, ammunition, guard belts and vest.
• Repair and maintain equipment in preparation for underway operations with 100%accountability.
• Search files, databases, or reference materials to obtain needed information, whilemaintaining dispatch office equipment to keep it in proper operating condition.
• Trained 15+ sailors in security and shore security duties.
• Controlled a wide range of security disciplines, concepts, principles, and practices toprovide, review, and resolve complex security matters.

Vienna, Virginia, US

o Managed a team of 10 and leveraged calendar management skills to plan work schedules, decreasing workload by 45%.o Accelerated the efficiency within other bureaus to get the information, maintaining 100% accuracy.o Oversaw relational databases and operation systems and provided briefings on required adjustments for increased operational efficiency.

Bachelor Of Technology - Btech, Information Technology

Certificate, Information Technology