Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Skilled at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
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Customer Service RepresentativeFuture Hope Financial Services Jan 2022 - PresentUnited States -
Tax PreparerItax Apr 2022 - Sep 2024Detroit, Michigan, United States-Supported individual and business tax clients preparing simple to complex tax returns.- Maintained consistent and updated knowledge of current federal and state regulations.Helped clients with issue resolution through proactive communication with the IRS. -
Unemployment Agent & Childcare SpecialistAccenture Dec 2020 - Mar 2022Chicago, Illinois, United States-Maximized satisfaction by anticipating needs and consistently offering expert support.-Delivered fast and friendly service to handle questions and service complaints as well as customer inquiries, payment and service requests.- Resolved 100+ weekly customer inquiries via phone & email consistently exceeding targets.-Review & update unemployment claims for completion, accuracy, routing & resolution. -
Customer Service RepresentativeAccenture Dec 2020 - Mar 2022Chicago, Illinois, United States-Maximized satisfaction by anticipating needs and consistently offering expert support.-Delivered fast and friendly service to handle questions and service complaints as well as customer inquiries, payment and service requests.- Resolved 100+ weekly customer inquiries via phone & email consistently exceeding targets.-Review & update unemployment claims for completion, accuracy, routing & resolution.
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Daycare ProviderThe Sports Club Of West Bloomfield Llc Dec 2018 - Mar 2020Detroit, Michigan, United States• Balanced schedules to provide optimal rest, play and educational periods.• Observed and monitored play to identify developmental strengths and target areas for enrichment activities.• Improved group and individual behavior by employing positive management strategies.• Enforced rules to teach manners and maintain safe environment.• Organized and planned age-appropriate lessons involving reading, crafts, music and movement.• Delivered direct, supervised care to groups of children from newborns up to ages 10• Led children in tidying up, and handwashing to teach responsibility.• Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities. -
Front Desk Receptionist/AssistantFuture Hope Financial Services May 2017 - Oct 2019Detroit, Michigan, United States• Daily filing & printing of documents per managers request• Maintained a daily agenda for scheduling, confirming, & rescheduling of appts for clients as well as boss• Data entry in software to keep record of clients’ information• Answered & redirected incoming calls using multi-line phone system
Frequently Asked Questions about Breanna Faison
What company does Breanna Faison work for?
Breanna Faison works for Future Hope Financial Services
What is Breanna Faison's role at the current company?
Breanna Faison's current role is Customer Service Rep.
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