Breanna Flemming Email & Phone Number

Escondido, California, United States

Escondido, California, United States

San Diego, California, United States

868 W San Marcos Blvd, San Marcos Ca 92069, United States

Southern California

San Diego County

area manager of San Diego county

San Diego, California

manages the operations and personnel for approximately 450+ equivalent truck units comprised of one or more locations. May have Service Managers, Shift Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance to support the needs of assigned location. At this level of a complex operation, the Senior Service Manager II must be able to accomplish results through the effective delegation of work and responsibilities and effective management of the team, thus ensuring business objectives and labor requirements are met. The Senior Service Manager II is responsible for ensuring that the needs of the customers are being met while balancing the financial targets against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Senior Service Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position for Maintenance Manager or Manager of Quality Assurance roles.

5880 20Th St Riverside Ca

Service Manager I and II manage the operations and personnel for a shift of a particular location. The Shift Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Shift Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Shift Supervisor is responsible for ensuring the customers needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Shift Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager role.

•Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility•Coordinate with the rental department to ensure maximum utilization without compromising lease customers•Partner with Sales staff on customer calls for new business and increased customer satisfaction•Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction•Ensure policy and processes are followed to optimize running costs and maintenance overhead•People: Effectively develop and lead employees to increase productivity and morale•Support and build knowledge with the location's leadership team for future Succession Planning•Work Flow Management: Ensure branch productivity through effective work scheduling and planning specifically around preventative maintenance, repair campaigns, and OOS vehicles•Accountable for coordinating with rental counter to identify repair requirements, available substitute units and vehicle wash requirements•Ensure appropriate use of outside repair with vendors and customers•Location Management: Lead execution of parts inventory management process to include: physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoices, and coordinating parts pick-up and delivery•Work closely with inventory planning team for changes to min-max levels•Ensure a safe and productive operation through proper implementation and administration of company policies and procedures•Review, analyze, and proactively develop steps to attain maintenance metrics•Create and execute action plans for continuous improvement to align with quality objectives•Financial Management: Financial reporting and cost control related to maintenance and asset management •Understand financial statements in order to create action plans to manage running costs and overheads

Sales and Marketing- handle sales and sales process for inbound calls as well as outbound solicitation, responsible for executing the business unit's marketing plan, ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demandOperations and Asset Management- responsible for overall profitability, operations and asset management of a location, maintain compliance with company, local, state, federal and other regulatory agencies, complete understanding of marketplace conditions in order to maximizeCustomer- drive profitable revenue growth by maintaining and growing customer relationships, responsible for overall satisfaction for all internal and external customers, reconcile all customer concerns, issues, disputes in order to maintain the ongoing relationshipCommunication- builds constructive and effective relationship with both internal and external customers, maintains composure when addressing stressful situations

Managed time and completed tasks while providing award-winning customer service; also communicated clearly and effectively with management, associates and customersRecruited sales associates successfully- trained new hires in plumbing, paint, cashiering, customer service, etc.Self-motivated to learn – began as a cashier then successfully posted and moved to plumbing, paint, service desk and finally as a head cashierSolved customer issues in a timely matterCreated a friendly welcoming work environment

Ba, Communication

Associate'S Degree, Communication, General