Breanna J. work email
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Breanna J. personal email
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Passionate about my customers first and foremost. Highly organized and versatile Customer Success Manager with 6 years of customer facing experience and 10+ years professional experience including operations & analytics. I look for diversity and inclusion at all levels of business. Have an exceptional history in client strategy, account development, solutions consulting, and client management.
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Customer Success ManagerServicenowSan Diego, Ca, Us -
Client Success ManagerClinch Apr 2024 - PresentNew York, Ny, Us- Translates client business objectives into Clinch solutions- Identifies opportunities and threats and immediately take appropriate action to maximize positive outcomes and mitigate risks- Provides oversight and guidance on Clinch products to ensure they lead to success and meet client objectives- Educates and trains clients on how to effectively use the Clinch platform- Demonstrates a deep understanding of the Clinch platform and its functionalities- Applies a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth- Member of the IAB Audio Committee on behalf of Clinch -
Senior Customer Success ManagerMntn Jun 2022 - Mar 2024Austin (Remote) , Texas, Us -
Customer Success ManagerMntn Jun 2021 - Jun 2022Austin (Remote) , Texas, Us- Acts as the primary point of contact for my clients, with a book of business ranging from 35-45 accounts- Delivers customer experience through proactive communication, orchestrating the right internal resources, and consistently offering recommendations to drive better platform performance - Identifies opportunities for my clients to more fully leverage the MNTN platform, with thoughtful strategies for Connected Television.- Strategically pitch budget increases and/or channel upsell opportunities based on client objectives and performance.- Acts as the voice of my customers by sharing constructive feedback with internal teams.- Keeps internal teams informed regarding account opportunities and risks, and successfully track important details for my book of business: upsell pipeline tracking, budget forecasting, “at risk” or account pause action plans, etc.
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Senior Account ManagerAmobee Feb 2019 - Jun 2021Redwood City, Ca, Us- Provides clients with demos, tips & tricks, optimization recommendations, and solutions to any issues they might have- Owns client-facing relationships from the RFP through post-sale stages and ensure superior client service through campaign management and relationship development - Partners with 2-3 Account Executives managing 20+ campaigns- Produces and presents End of Campaign and Quarterly Business Reviews to assist in future business decision making- Provides proactive day-to-day communications, optimizations, and recommendations on a campaign basis -
Delivery StrategistAmobee Sep 2017 - Jan 2019Redwood City, Ca, Us- Full-funnel product expert- Consults on RFPs, campaign design, and product positioning- Leverages data, insights and analytics to drive revenue and continued use of the platform
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Campaign Insights ManagerAmobee Jul 2016 - Sep 2017Redwood City, Ca, Us
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Campaign Insights CoordinatorAmobee Dec 2015 - Jun 2016Redwood City, Ca, Us- Produces meaningful client reporting on key campaign and database metrics, analyzing and interpreting trends and providing actionable insights based on internal and external analytics data- Develops custom insights reporting for digital rich media products, defining new benchmarks for rich media campaign performance to drive company growth objectives- Performs analysis to evaluate efficiency and effectiveness of digital campaigns, providing client recommendations to improve marketing strategies and increase ROI- Utilizes demand-side-platforms, such as DoubleClick Bid Manager, as well as company database platforms, to analyze online user behavior, customer journeys, funnel analysis, and multi-channel delivery
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Sales Strategy CoordinatorAmobee May 2015 - Dec 2015Redwood City, Ca, Us- Produced thoughtful, creative and goal oriented presentations, proposals and media plans to premium brands and advertisers.- Participated in RFP strategy sessions with Sales on select new business opportunities, recommending ideas and campaign strategies to meet campaign objectives and success metrics- Acted as a Pricing and Inventory Resource, leveraging internal & external tools, providing consistent pricing in market to sales and advertisers- Acted as a clearing house for all proposals, managing for sales rep access; catalog and share best examples- Acted as a Campaign support resource including reporting, campaign review charts, screenshots- Prepared, updated and vetted information for the sales team and clients for sales activities
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Marketing AssistantRoad Runner Sports Aug 2013 - Apr 2015San Diego, Ca, Us- Implements the promotion of events of our 38 stores through social media & other marketing collateral - Assists in the postings for Instagram, Facebook, and Twitter as well as the performance for each- Creates and uploads pictures for Instagram - Observes and collects data on marketing campaigns directed to our customers nationwide - Coordinates candidates for focus groups - Examines and works closely on our loyalty program
Breanna J. Skills
Breanna J. Education Details
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San Diego State University-California State UniversityMarketing -
San Diego Mesa CollegeBusiness Studies
Frequently Asked Questions about Breanna J.
What company does Breanna J. work for?
Breanna J. works for Servicenow
What is Breanna J.'s role at the current company?
Breanna J.'s current role is Customer Success Manager.
What is Breanna J.'s email address?
Breanna J.'s email address is bj****@****bee.com
What is Breanna J.'s direct phone number?
Breanna J.'s direct phone number is +165035*****
What schools did Breanna J. attend?
Breanna J. attended San Diego State University-California State University, San Diego Mesa College.
What are some of Breanna J.'s interests?
Breanna J. has interest in Animal Welfare.
What skills is Breanna J. known for?
Breanna J. has skills like Social Media Marketing, Marketing, Social Media, Powerpoint, Microsoft Excel, Marketing Communications, Facebook, Public Speaking, Marketing Analytics, Sales, Time Management, Integrated Marketing.
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