Identified and assessed home and contents damage to inform clients about the extent of damage and repairsConducted thorough investigations on claims by communicating with police, clients, contractors and other necessary partiesInvestigated as needed when errors, unconfirmed statements, and omissions are discovered.Estimated cost of repairs, replacements, and compensation via Xactimate and Contents Express Completed virtual inspections of damaged propertyCollaborated with local and national vendors such as: ALE Solutions, Paul Davis, Servpro, Sedgwick and various othersScheduled and reviewed inspections from independent adjusters

Actively maintained knowledge of applicable state and federal regulations for disability and healthcare benefits.Communicated benefit information via meetings, phone contact, and email

Established social media presence and credibility by aiding in marketingtechniques and public relations onlineDeveloped partnerships with local non-profits to gain exposure for theagencyAcquired commercial customers by marketing to local businessesAcquired new customers through marketing techniquesTailored insurance plans to customers' needsProvided prompt, accurate, and friendly customer service: responding toinquiries regarding insurance availability, eligibility, coverage, policychanges, transfers, claim submissions, and billing clarification

• Trained new employees• Exceeded daily sales goals• Executed department training on new products