- Develop, implement, and lead custom highly engaging trainings for high-profile sports and entertainment ticketing operations clients and internal employees from initial concept to execution while ensuring alignment with business goals.- Overhauled and modernized the client onboarding program consisting of 2 pathways with 30 virtual and on-site training sessions to enable customization and better meet current software requirements and client needs.- Led all aspects of ticketing software training ranging from initial configuration, management and troubleshooting, building events, pulling reports, and querying customer data based on client requirements.

- Partnered with clients and customers to resolve up to 200+ technical issues including password resets, account lockouts, and ticket access issues for users and client inquiries and problems over the phone, chat, and email each month.- Created, developed, and executed a bicoastal, on-site, and virtual training program for the specialized SeatGeek Enterprise sector from the ground up for the 30-person Customer Experience Department. - Designed, developed, and facilitated a new specialized Quality Assurance program with a grading structure based on clarity, tone, thoroughness, and resolution of tickets solved.

- Oversaw and managed a team of 15 staff while proactively monitoring custom sales KPIs, assigning day-to-day tasks and responsibilities, and creating efficient routines to ensure a successful work environment.- Coached and mentored staff on sales best practices to drive professional development and increase sales revenue by 20%+.- Created an inventory management tracker to manage inventory levels, analyzed selling patterns, and oversaw a $15K quarterly budget while ensuring alignment with business needs.

Cultivated a high-performing sales team while delivering exceptional customer service. - Lead team of 20+ sales associates to achieve and exceed sales targets-Provided ongoing coaching, training, and mentorship in order to elevate team performance and foster a culture of success and accountability- Analyze sales data and KPIs to identify opportunities for improvement while optimizing product assortments- Collaborate with store management and operations teams to align on business objectives and drive seamless execution of initiatives