Breanna N. Walker Email and Phone Number

Manage network and school-based operations for the Charter Management Organization which includes 3 school sites, 223 staff members, and 1400+ students across New York and Connecticut.• Ensure 3 Directors of Operations and 7 operations staff adhere to local, state, and federal regulations regarding safety,data reporting, compliance, enrollment, and technology infrastructure.• Develop, execute, and communicate strategies for network and school-wide operations, including event management,student services, system management, and student recruitment.• Supervise a 3rd party vendor to oversee IT operations, this includes monitoring performance and establishing protocolsand standards for procurement, deployment, and maintenance.• Provides direction, training, and communicates implementation of new operations and technology systems across theorganization.

Director of School Operations at Achievement First Hartford Summit Middle School.• Achieved an outstanding 4.8 out of 5.0 rating on 2019 - 2022 School Leader Surveys as Director of School Operations.• Built strong relations with diverse staff of 50+ by recognizing personal achievements, setting clear expectations, offering training opportunities and holding weekly coaching meetings, leading to an stable retention rates.• Improved school and network-wide operations by creating and implementing innovative solutions, such as a COVID-19 Quarantine tracking system, enrollment dashboard, onboarding program, and knowledge management documentation while arranging and implementing all COVID-19 protocols and systems, resulting in a safe and healthy work environment.• Averaged a 4.3 out of 5.0 on all operational Top Priority Assessments, including meeting enrollment, budget, and talent operation targets.• Provided timely feedback and utilized conflict resolution techniques to address and resolve project and personnel issues, resulting in a positive work environment.• Led various HR functions, such as maintaining staff attendance systems, scheduling, fulfilling staff certification requirements, and processing payroll, ensuring that the organization remained in compliance with regulatory requirements.• Worked with senior leaders to update financial data and coordinate budgetary planning for all hiring and event planning projects, resulting in financial stability and successful event planning.

Interim Director of School Operations at Achievement First Endeavor Elementary from July 2019 - February 2020 • Prepared and allocated five-million-dollar budgets and devised a strategic plan to achieve school and network objectives within budget surplus.• Formulated onboarding guides and online modules for non-instructional, operational, and instructional staff, elevating training initiatives to improve team capabilities and knowledge.• Devised human resources systems to synchronize operations of the school and network staff, resulting in improved efficiency and productivity.• Resolved staff and family issues through effective investigation, mediation, and complaint resolution, leading to a positive work environment and improved staff retention.

Director of School Operations Residency program and previous duties as the Academic Student Services Manager at Achievement First Endeavor Elementary.• Successfully enhanced awareness through the development of a customized school website, resulting in increased enrollment.• Created project plans and processes that involved collaborating and managing across several staff teams, focusing on student attendance escalation, leading to improved attendance rates.• Streamlined staffing processes through the design and implementation of operational staff recruitment, hiring, and onboarding protocols, leading to increased efficiency, and reduced administrative burden.

Member of a four-person operations team at Achievement First Endeavor Elementary School• Oversaw the afterschool tutoring and late pick up program, ensuring safety compliance checks, roster management, and eligibility requirements were met, resulting in a safe and reliable program for students.• Executed duties above standard, achieving a 98% goal for all academic assessment upload metrics, enrollment targets, and network deadlines, resulting in improved academic outcomes for students.• Gathered large points of data by employing various software tools such as Microsoft Excel, Google Sheets, Macros, Tableau, Pivot Tables, Data Validations, and SQL Queries, resulting in an accurate and comprehensive data analysis process.• Prepared and maintained academic reports and data presentations for school leaders with accurate information by conducting data analysis, providing decision-makers with the necessary insights to make informed decisions.• Anticipated technology issues, including staff laptops, Chromebooks, projectors, and doc cams by documenting processes and implementing/assessing solutions, resulting in a seamless and uninterrupted learning environment for students.

 Managed temporary operations support staff members, reviewed invoices and credit card expenses, used student information system to update contact/demographic information. Trained and oversaw temporary staff members, carefully examined financial operations, utilized the student information system to maintain accurate data. Ensured smooth office management processes, accurate financial records, and up-to-date student information. Provided support to team members with project management and tasks.

• Managed work orders using Felix management database, facilitated student employees, provided permanent solutions to customer complaints, maintained cross-functional communication with stakeholders.• Coordinated with students and their supervisors during emergencies, processed work requests, trained and developed dispatchers to resolve issues, notified appropriate departments.• Improved overall conditions of facilities and provided effective customer service to campus employees and students. Enhanced communication with stakeholders resulted in swift resolution of emergencies and work requests.

Seasonal - Assisted donors with scheduling pickups.- Provided direct answers to customers with any questions in reference to the organization.- Resolved customer complaints regarding Big Brothers Big Sisters.- Used communication outreach to verify scheduled pickups and account information for customers- Proficient in clerical work such as filing, organizing, and faxing documents.