Breanne Eckstein, Cpp Email & Phone Number

Madison, Wisconsin, United States

First Weber's Mission is to provide the most comprehensive and effective real estate services in Wisconsin with a staff of ethical, highly trained professionals, while being recognized as the most innovative and successful firm.I bring my enthusiasm and passion for stellar customer experience to every single one of my transactions. My ultimate goal is to make the buying and selling process as easy as possible for my clients while also making it enjoyable and fun! If you are looking to make a move, or just want to talk about what's happening in the market, please contact me!

Madison, Wisconsin Area

-Manage Net Promoter Score (NPS) process for over 110,000 clients-Obtain and document crucial NPS feedback to implement process changes within the organization-Act as the primary contact for all social media and CEO level escalations by resolving their issues, breaking down barriers and re instilling confidence in our services-Selected by the executive leadership team to be the primary contact for NPS, Client Experience Surveys, escalations and terminations for all clients that had recently been acquired from a large competitor -Locate trends within client base and adjust service bundles for clients to the right size and fit for their business needs-Create and present training material to service consultants to equip them with skills to negotiate price, de-escalate clients and retain business-Connected with and retained over 750 clients who were deemed “at risk” for leaving ADP

Madison, Wisconsin Area

-Resolved complex payroll and tax issues and maintain an expert knowledge status on local tax jurisdictions-Assisted with client escalations-Selected by leadership to train and mentor a group of over 30 new hires

-Handled client payroll and issues-Maintained quality with strong technical payroll knowledge

Richfield, Mn

-Upheld the image and culture of the company by leading a team of 15 to provide guests with exceptional service and products-Managed P&L for a Caribou store-Hired and trained new team members and supervisors and provided them with skills to maintain the company standards of service-Streamlined onboarding process and employee engagement to increase retention

Wisconsin Dells, Wi

Master Of Science - Ms, Industrial And Organizational Psychology

Bachelor Of Arts - Ba, Psychology, Public Relations