Breanne Toepper Email & Phone Number

United States

Long Beach, California, United States

• Oversee daily operations of the office and field service technicians, ensuring seamless coordination and efficient service delivery for 50-70 jobs per week.
• Optimize logistics and scheduling for Field Service Technicians (FSTs), enhancing service coverage and improving response times across the defined service territory.
• Lead customer service initiatives, implementing best practices to ensure exceptional service delivery and building strong relationships with clients, property managers, and landlords.
• Proactively anticipate and identify customer needs, ensuring a high level of satisfaction through tailored service solutions.
• Manage customer service support for multiple lead-generating websites, addressing inquiries and resolving complaints efficiently to elevate customer satisfaction.
• Demonstrate strong multitasking abilities and effective prioritization of tasks in a fast-paced environment, ensuring all operational and customer service goals are met.

Costa Mesa, CA

• Provided comprehensive HR, administrative, and recruiting support, contributing to efficient operations and successful candidate placements.
• Coordinated multiple administrative and creative projects, ensuring alignment with company goals and effective completion within deadlines.
• Wrote, scheduled, and posted job ads across multiple platforms; maintained an organized posting schedule to maximize visibility and reach for open positions.
• Assisted recruiters by sourcing candidates, conducting initial screenings, and identifying high-quality leads for open roles.
• Managed new candidate onboarding, including completing required paperwork, verifying IDs for tax documentation, and entering data into the company database.
• Performed reference checks to ensure candidate quality and cultural fit.

Long Beach, CA

• Provided constructive feedback to team members to help improve service quality and ensure adherence to company standards.
• Quickly addressed and resolved customer inquiries and concerns, ensuring a positive guest experience and maintaining customer satisfaction.
• Identified opportunities to streamline front-of-house processes, enhancing team efficiency and customer satisfaction
• Trained and onboarded new employees, delivering comprehensive instruction on company policies, procedures, and product knowledge to ensure high-quality service standards.
• Led and motivated team members to maintain a clean, organized, and productive work environment, ensuring daily tasks were completed efficiently.
• Managed opening and closing procedures, including cash handling, securing the premises, and preparing for the next shift.

• Developed and executed editorial strategies to align content with audience interests, contributing to increased readership and engagement.
• Ensured brand consistency and high-quality content by conducting thorough reviews and final approvals for layouts, images, and overall design.
• Collaborated with marketing and sales teams to align editorial content with promotional goals, creating cross-functional campaigns that boosted visibility.
• Managed and optimized the editorial budget, strategically allocating resources to maximize content quality within financial constraints.
• Streamlined editorial workflows and enhanced team efficiency by implementing project management tools and clear timelines for each publication stage.
• Mentored junior editors and freelancers, fostering a collaborative team environment and supporting professional development within the editorial team.

Long Beach, CA

• Contributed to the magazine’s editorial strategy by selecting compelling images and suggesting layout adjustments that aligned with the publication’s brand.
• Guided freelance photographers and editorial interns, providing constructive feedback and ensuring high standards for content quality.
• Conducted quality control on layouts and images, ensuring every page met publication standards and contributed to a polished final product.
• Recruited and supervised freelance photographers, coordinating assignments to align with editorial schedules and publication standards.
• Oversaw and directed photo shoots, ensuring each session met creative objectives and deadlines.
• Selected and edited final images for layouts, collaborating with the design team to create visually engaging spreads that matched the magazine’s aesthetic.

Long Beach, CA

• Collaborated with writers, designers, and photographers to create cohesive content that aligned with the publication's vision.
• Offered creative input on photo shoot concepts and layouts, contributing to a refreshed, visually engaging publication style.
• Assisted in coordinating complex photo shoots, ensuring logistical details were managed efficiently and the team stayed on schedule.
• Promoted from Creative Intern to Assistant Editor based on exceptional organizational skills and creative input.
• Researched and secured locations for photo shoots, ensuring each setting aligned with editorial themes and visual goals.
• Assigned and coordinated photographers for various projects, effectively managing schedules to meet publication deadlines.