• Oversee daily operations of the office and field service technicians, ensuring seamless coordination and efficient service delivery for 50-70 jobs per week.• Optimize logistics and scheduling for Field Service Technicians (FSTs), enhancing service coverage and improving response times across the defined service territory.• Lead customer service initiatives, implementing best practices to ensure exceptional service delivery and building strong relationships with clients, property managers, and landlords.• Proactively anticipate and identify customer needs, ensuring a high level of satisfaction through tailored service solutions.• Manage customer service support for multiple lead-generating websites, addressing inquiries and resolving complaints efficiently to elevate customer satisfaction.• Demonstrate strong multitasking abilities and effective prioritization of tasks in a fast-paced environment, ensuring all operational and customer service goals are met.• Develop and maintain operational and customer service procedures, fostering a productive work environment that meets company standards and enhances workflow efficiency.• Utilize reporting structures to measure job performance, analyze data, and make necessary adjustments to improve service outcomes.• Handle administrative tasks, including managing multiple email accounts, scheduling appointments, and directing incoming calls, while maintaining high levels of organization and professionalism.• Work independently with minimal supervision, demonstrating reliability and accountability in managing the company credit card and executing CEO-directed tasks.

• Provided comprehensive HR, administrative, and recruiting support, contributing to efficient operations and successful candidate placements.• Coordinated multiple administrative and creative projects, ensuring alignment with company goals and effective completion within deadlines.• Wrote, scheduled, and posted job ads across multiple platforms; maintained an organized posting schedule to maximize visibility and reach for open positions.• Assisted recruiters by sourcing candidates, conducting initial screenings, and identifying high-quality leads for open roles.• Managed new candidate onboarding, including completing required paperwork, verifying IDs for tax documentation, and entering data into the company database.• Performed reference checks to ensure candidate quality and cultural fit.• Administered weekly mailings and emails for payroll and invoicing; handled any payroll and invoice-related inquiries to ensure timely resolution.• Led the management of company social media, developing a media calendar, creating engaging posts, and monitoring activity on LinkedIn and other platforms.• Managed the LinkedIn accounts of both the Owner and the company, enhancing brand visibility and engagement with potential candidates and clients.• Authored and designed the monthly company newsletter, highlighting industry insights, company updates, and achievements.• Maintained inventory of office supplies and marketing materials to support team productivity and effective client interactions.• Provided excellent client service as the main point of contact, managing a multi-line phone system, screening calls, and scheduling calendar appointments and meetings.

• Provided constructive feedback to team members to help improve service quality and ensure adherence to company standards.• Quickly addressed and resolved customer inquiries and concerns, ensuring a positive guest experience and maintaining customer satisfaction.• Identified opportunities to streamline front-of-house processes, enhancing team efficiency and customer satisfaction• Trained and onboarded new employees, delivering comprehensive instruction on company policies, procedures, and product knowledge to ensure high-quality service standards.• Led and motivated team members to maintain a clean, organized, and productive work environment, ensuring daily tasks were completed efficiently.• Managed opening and closing procedures, including cash handling, securing the premises, and preparing for the next shift.• Delivered excellent customer service, assisting guests with menu selections, promoting specials, and providing recommendations to enhance their experience.• Increased sales through effective upselling of appetizers, drinks, and desserts, boosting guest check averages and contributing to revenue goals.• Handled inventory management and stock counts at the end of each shift to maintain accuracy and prevent shortages.• Processed payments and managed transactions accurately and efficiently to ensure smooth customer service operations.

• Developed and executed editorial strategies to align content with audience interests, contributing to increased readership and engagement.• Ensured brand consistency and high-quality content by conducting thorough reviews and final approvals for layouts, images, and overall design.• Collaborated with marketing and sales teams to align editorial content with promotional goals, creating cross-functional campaigns that boosted visibility.• Managed and optimized the editorial budget, strategically allocating resources to maximize content quality within financial constraints.• Streamlined editorial workflows and enhanced team efficiency by implementing project management tools and clear timelines for each publication stage.• Mentored junior editors and freelancers, fostering a collaborative team environment and supporting professional development within the editorial team.• Oversaw photography and image curation across two publications, ensuring visual cohesion and quality standards were maintained.• Recruited, hired, and managed freelance photographers, assigning projects that aligned with editorial themes and publication schedules.• Directed and coordinated photo shoots, including location scouting to enhance the magazine's visual storytelling and impact.• Led the selection and editing of final images for layouts, collaborating closely with the design team to produce polished and visually appealing spreads.• Organized and cataloged artwork and images for streamlined design workflows, enhancing efficiency in the creative process.• Proposed layout and style enhancements that resulted in a refined and engaging publication aesthetic, positively influencing readership experience.• Edited blueline proofs to ensure consistency, quality, and brand alignment in the final print versions.• Managed the monthly budget, balancing quality with cost-efficiency for resources and freelance talent, effectively meeting financial and creative objectives.

• Contributed to the magazine’s editorial strategy by selecting compelling images and suggesting layout adjustments that aligned with the publication’s brand.• Guided freelance photographers and editorial interns, providing constructive feedback and ensuring high standards for content quality.• Conducted quality control on layouts and images, ensuring every page met publication standards and contributed to a polished final product.• Recruited and supervised freelance photographers, coordinating assignments to align with editorial schedules and publication standards.• Oversaw and directed photo shoots, ensuring each session met creative objectives and deadlines.• Selected and edited final images for layouts, collaborating with the design team to create visually engaging spreads that matched the magazine’s aesthetic.• Curated and organized artwork and images, streamlining workflows to enhance efficiency and quality for the design team.• Suggested layout improvements and visual edits, which contributed positively to the magazine’s style and appeal.• Assisted in editing the blueline proofs to ensure final content accuracy and alignment with brand standards.• Managed monthly budget allocations, efficiently balancing quality with cost-effectiveness for freelance work and resources.

• Collaborated with writers, designers, and photographers to create cohesive content that aligned with the publication's vision.• Offered creative input on photo shoot concepts and layouts, contributing to a refreshed, visually engaging publication style.• Assisted in coordinating complex photo shoots, ensuring logistical details were managed efficiently and the team stayed on schedule.• Promoted from Creative Intern to Assistant Editor based on exceptional organizational skills and creative input.• Researched and secured locations for photo shoots, ensuring each setting aligned with editorial themes and visual goals.• Assigned and coordinated photographers for various projects, effectively managing schedules to meet publication deadlines.• Recommended layout improvements to enhance readability and aesthetic appeal, contributing directly to the magazine's polished look.• Organized and curated images for the design team, providing a well-structured workflow that enabled efficient design production.