Breawn Moore Email & Phone Number

Aurora, Illinois, United States

• Led a team of 20 associates by creating a teamwork culture, cross training, and coaching • Developed new processes and SOPs within multiple departments to improve on-time shipping percentage• Led projects to create more efficient use of space, increase record accuracy, and decrease pick times• Analyze workload to prioritize customer orders and plan associate coverage

Chicago, Illinois

• Analyzed workload of our 3 corporate offices to ensure proper customer account coverage• Created a department within my 32 associates to focus on high complexity accounts efficiently • Created escalation processes to increase performance with unresponsive customer/sales members• Assisted in launching a new AR system by communicating improvements and obstacles my team experienced

• Led a team of 15 associates by training on products and navigating difficult customer interactions• Created processes based on metrics and training material to improve sales of products and services across multiple departments• Utilized KPI metrics to understand strengths and weaknesses of each department to improve those areas• Created new signage within my store to promote sales items, leading to 32 stores in our district adopting this signage

• Supervised 40 associates (up to 60 during peak months) by training and delegating daily work stations• Analyzed SAP data to plan and prioritize the headcount needed to maintain efficiency• Analyzed freight type and quantity to determine how to effectively and profitably receive it• Improved store return process, resulting in saving the distribution center $1000s each month in incorrect processing

• Led a team of 15 associates by training on products and navigating difficult customer interactions• Created processes based on metrics and training material to improve sales of products and services across multiple departments• Utilized KPI metrics to understand strengths and weaknesses of each department to improve those areas• Created new signage within my store to promote sales items, leading to 32 stores in our district adopting this signage