1. Project and Program Planning • Facilitates the definition of scope, goals and deliverables. • Develops governance documents (e.g., charter, plans, and business case) • Defines key roles and responsibilities and works with cross-functional teams to ensure appropriate resources are assigned to the program and projects. 2. Project and Program Management • Leads project and program management activities. • Manages program and project deliverables, timelines, resources and costs. • Manages external vendor relationships to ensure all deliverables are delivered ontime and on budget. • Provides direction, support, advice and guidance to program and project team members. • Identifies, assesses and appropriately manages risks. 3. Project and Program Delivery • Manages the scope to ensure commitments are achieved within agreed upon time, cost and quality. • Ensures deliverables are transitioned and measures performance to ensure desired business objective is achieved. 4. Functional Supervision • Providestechnical advice/guidance to others. • Delegates work to others. • Approves the work of others. • Evaluates the performance of others. • Coach and motivate others. • Ensures the quality of work of others. 5. Project and Program Reporting • Reports project status to the team, sponsorship, management and steering committee. • Tracks progress, manages resources, and manages and mitigates risks and issues. 6. Process and Practice Maturity • Supports the ongoing improvement the discipline and maturity of SGI’s practices. • Coaches SGI project managers, management, staff in best practices.

Accountable for:• Representing Division interests across all Operational Director groups• Ensuring the division strategic business directions are reflected in the self-serve solutions• Prime for determining/assisting to facilitate the division business requirements working with the various subject matter experts• Prime for ensuring consistency in solutions across the products and services functionality that is delivered via self-serve• Prime for developing metrics to determine the success of the self-serve initiative throughout the program/project lifecycle• Prime for determining business benefits and assisting in the business case development• Prime for determining division priorities for customer self-serve •Assist in getting the appropriate division resources to develop the self-serve solutions•Assist in communicating to the division through giving presentations and updates• Prime for developing and implementing the change and transition management plans for their respective area and providing input into overall corporate change and transition management for the self-serve program•In addition to performing the above roles in the short term deliverables, participate in the Business Transformation work to develop a business performance improvement roadmap for SaskTel to achieve the Customer Use and Manage (Self-Serve) Marketing Strategy outcomes which will include the key projects the Self-Serve Program will undertake.

Accountable for:• Accountable for staffing, employee development, establishing and prioritizing work programs and general administration within the group• Maximize personnel development by training and motivating through informal and formal training, mutual problem solving, specific goal setting, regular feedback and recognition for desired results• Provide a Single Point of Contact to meet all our customers support requirements• Accountable for the delivery of end-to-end incident management and service assurance/level commitments to all SaskTel Legacy, Wireless and IP (voice data) customers• Accountable for achieving agreed upon objectives and goals through commitment to the Partnership For Excellence (PFE) process

Accountable for:• To identify and action opportunities to increase operational efficiencies in the Customer Support Center (CSC)• Business process planning, design and implementation for all services in the CSC• Provide leadership and sustain a team environment by effectively working across SaskTel CSC and Technology Performance Operations functional groups.