While working in the flag ship call centre for TelstraConsumer, I had the opportunity to experiance a vast amount of roles within the business, starting with general billing and moving into the Advanced Customer Care team, while taking inbound complaint calls, and taking on backlog work of NPS Episode Recovery work while continuing our own, we grew to a new way of working at Telstra starting with the Proactive Service Recovery Team getting to those potential complaints first. This then formed… Show more While working in the flag ship call centre for TelstraConsumer, I had the opportunity to experiance a vast amount of roles within the business, starting with general billing and moving into the Advanced Customer Care team, while taking inbound complaint calls, and taking on backlog work of NPS Episode Recovery work while continuing our own, we grew to a new way of working at Telstra starting with the Proactive Service Recovery Team getting to those potential complaints first. This then formed into the TIO Intervention Team, which took us that step further in reducing the serious complaints and stepping up to one of the main Telstra values, Taking ownership, while growing with the company in a 'customer first' direction. Show less

Telstra Inbound Customer Service and Sales• Siebel trained• Legacy trained• Processing orders for customers• Dealing with a wide range of products including: Home phone services, Fixed and wireless internet services, mobile services and Foxtel services for consumer customers• Assisting customers with enquires• Dealing with a wide variety of complex issues• Up selling and cross selling• Acquiring new customers to the company• Exceeding monthly… Show more Telstra Inbound Customer Service and Sales• Siebel trained• Legacy trained• Processing orders for customers• Dealing with a wide range of products including: Home phone services, Fixed and wireless internet services, mobile services and Foxtel services for consumer customers• Assisting customers with enquires• Dealing with a wide variety of complex issues• Up selling and cross selling• Acquiring new customers to the company• Exceeding monthly KPI’s• Working within a team and independently Show less

Telstra Inbound Customer Service and Sales• Siebel trained and Legacy trained• Dealing with a wide range of products including: Home phone services, Fixed and wireless internet services, mobile services and Foxtel services for consumer customers• Communicating with a wide range of customers• Dealing with a wide variety of complex issues• Working within a team and independently• Up selling and cross selling• Acquiring new customers to the company• Exceeding… Show more Telstra Inbound Customer Service and Sales• Siebel trained and Legacy trained• Dealing with a wide range of products including: Home phone services, Fixed and wireless internet services, mobile services and Foxtel services for consumer customers• Communicating with a wide range of customers• Dealing with a wide variety of complex issues• Working within a team and independently• Up selling and cross selling• Acquiring new customers to the company• Exceeding monthly KPI’s• Working within a team and independently• Processing orders for customers Show less

• Outbound cold sales for an expanding electricity retailer• Acquiring new customers to the company• Processing new sales orders