• Team leader – assists in training and refresher training of Front Desk Agents on a regular basis• Sets the standard for guest relations at the Front Desk; Maintains personal appearance to surpass Evolution Hospitality’s requirements• Upholds a great customer service aura; Approaches all encounters with guests and associates in a friendly, warm demeanor• Able to perform all Front Desk duties; Ensures that Front Desk Agents are performing applicable tasks and other duties assigned by General Management• Establishes and maintains teamwork and good communication with associates and/or other departments• Involved in departmental meetings, daily/weekly planning and helps to maintain productivity levels exceeding the company’s set standards• Aware of all rates, packages and promotions; Aware of all restricted dates and close-out dates

• Correct errors found in individual cashier’s work • Run daily reports, file and perform all end-of-day procedures • Post room and tax and transmit daily reports to accountant • Convey all important information to the daytime accounting staff for follow up • Check guests in and out of the hotel, fulfilling their requests during their stay in a professional manner, answering telephones, making reservations and other duties as assigned by management• Hands-on leadership position, responsible for managing the daily front office operations

• Ensure the overall operation of the hotel • Balance all revenue departments, including food & beverage, credit card receipts, verify cash intake and the accuracy of all hotel accounts• Correct errors found in individual cashier’s work • Run daily reports, file and perform all end-of-day procedures • Post room and tax and transmit daily reports to accountant • Convey all important information to the daytime accounting staff for follow-up • Check guests in and out of the hotel, fulfilling their requests during their stay in a professional manner, answering telephones, making reservations and other duties as assigned by management• Income Auditing

Crowne Plaza | Brookhollow• Hands-on leadership position, responsible for managing the daily front office operations• Ensuring all standards established by the hotel are met or exceeded• Communicating with management regarding employee and customer service issues• Evaluating the performance of front office staff• Overseeing staff levels and schedules• Understanding hotel procedures and policies

• Ensure the overall operation of the hotel between 11pm and 7am • Balance all revenue departments, including food & beverage, credit card receipts, verify cash intake and the accuracy of all hotel accounts• Correct errors found in individual cashier’s work • Run daily reports, file and perform all end-of-day procedures • Post room and tax and transmit daily reports to accountant • Convey all-important information to the daytime accounting staff for follow-up • Check guests in and out of the hotel, fulfilling their requests during their stay in a professional manner, answering telephones, making reservations and other duties as assigned by management

• Maintained up to date records of room vacancies, reservations and assignments• Handled PBX and hotel guest reservations and coordinated with the reservation center• Ensured that guests’ identification and reservation details are accurate and valid before assigning them to their rooms• Answered questions, billing along with revenue sales with hotel and restaurant and provided any necessary services in order to ensure the satisfaction of all our customers• Assist with hotel blocks

• Answered phone calls, booked reservations, responded to emails and electronic reservations• Greeted guests upon entry to the hotel, checked in new guests, checked out guests• Made taxi arrangements and dry-cleaning service for the guests• Performed closing procedures of the business along with reporting sales and revenue of the hotel to management