I like to serve people, I don't like to sell to them, but I'll summarize my professional journey. I got my start serving people and making connections in a small midwestern town as a sandwich artist in the local Subway at 16. I learned the faces, the orders, and even some personal details about my regular patrons and learned quickly that I felt a sense of pride if an interaction started out difficult and I was able to turn it around. I moved on to my first full time job with Cigna, answering customer service calls and navigating members through difficult benefit and claim questions, helping to guide them through some of the most sensitive and sometimes embarrassing questions and scenarios. I learned how to treat each person in a way that made them feel like they mattered, never letting them leave the call with lingering questions. I've learned to come to work each day remembering, you never really know what the person on the other end of the phone is going through. This job has also reminded me to have grace when the tables are turned and I'm on the customer end of the phone call. My next endeavor at Cigna brought me to their Social Media Department. Reaching out to members who encountered issues with their insurance and had no where else to turn but to post to Facebook/Twitter/etc. Working 10-15 customer cases at a time, I was able to establish and build on my multitasking and organizational skills. Communicating primarily via email, I have extensive experience in written communication, but also I've learned to read the room and pick up the phone and talk that member through the issue they were having. This position was my most rewarding within the company so far, as I was able to see the positive impact our team was making when that customer took the time to go back to their post and update the world on how we were able to fix their problem. Currently I'm working on the Payer Solutions branch of business with Cigna. Communicating daily with clients, walking them through the tools they have access to, triaging urgent issues, and maintaining those positive relationships. I have been a remote employee for roughly 8 years. I enjoy the autonomy of my currently role and the ability to accommodate clients/customer needs but to also accommodate my own needs and my family's needs by maintaining a work/life balance.Feel free to reach out and introduce yourself, as I am always looking to make connections, personal or professional.