Online Coaching, Consulting and Training

Business strategy and implementation, project management and delivery for Online Business operators (Coaches, Consultants, Mentors, Course Creators). Activities undertaken within this role include:- Event management, stakeholder liaison, drafting digital communications, delivery of live and in-person events- Design and development of online marketing strategies such as sales funnels, social media and email marketing- Digital and physical product and program launch, project… Show more Business strategy and implementation, project management and delivery for Online Business operators (Coaches, Consultants, Mentors, Course Creators). Activities undertaken within this role include:- Event management, stakeholder liaison, drafting digital communications, delivery of live and in-person events- Design and development of online marketing strategies such as sales funnels, social media and email marketing- Digital and physical product and program launch, project management and tracking outcomes measured by metrics and performance indicators Show less

Online Coaching, Training and Mentoring

**Leumeah Lodge winner of Gold in 2019 ACT Region Tourism Awards and Silver at the National Tourism Awards for Standard Accommodation****Leumeah Lodge winner of Gold in 2018 ACT Region Tourism Awards and Bronze at the National Tourism Awards for Standard Accommodation**2IC to Executive Manager - Hospitality Services. Leadership of Leumeah Lodge team. Fostering continuous improvement, innovation and high levels of customer satisfaction. Averaging 4.5/5 satisfaction rating… Show more **Leumeah Lodge winner of Gold in 2019 ACT Region Tourism Awards and Silver at the National Tourism Awards for Standard Accommodation****Leumeah Lodge winner of Gold in 2018 ACT Region Tourism Awards and Bronze at the National Tourism Awards for Standard Accommodation**2IC to Executive Manager - Hospitality Services. Leadership of Leumeah Lodge team. Fostering continuous improvement, innovation and high levels of customer satisfaction. Averaging 4.5/5 satisfaction rating across multiple touch points. Professional development and mentoring of key team members into senior roles within the business.Strategic growth of business through leadership of various sales and marketing activities; exceeding revenue expectations in FY17-18 by 40%, increased FIT occupancy by 32% in FY17-18, grew group accommodation (core business) by 35%.Effective P&L management; in second financial year of operation maintaining a low operating cost, whilst increasing revenue, subsequently resulting in producing a profit to be reinvested within the YMCAs community programs.Supporting local businesses, community groups and sporting teams in numerous sponsorship and partnership opportunities. Member of Gold Creek Village Traders Group, Canberra Convention Bureau, Canberra Women in Business and Player Sponsor of Gungahlin Jets recipient of 2018 Coaches Award. Show less

Acting in role from November 2016 while GM on leave, continuing to perform duties and responsibilities of Guest Service Manager role.

2IC responsibilities, including leading the Leumeah Lodge team during absences by General Manager. Reporting monthly on financials, debtor management and yield management strategies. Involved in opening Leumeah Lodge in 2016; recruitment of casual and full time team members, including on-boarding staff and management of staff training schedules.Implementation of supplementary revenue streams such as initiating and ongoing yield management of 3rd party websites in the FIT… Show more 2IC responsibilities, including leading the Leumeah Lodge team during absences by General Manager. Reporting monthly on financials, debtor management and yield management strategies. Involved in opening Leumeah Lodge in 2016; recruitment of casual and full time team members, including on-boarding staff and management of staff training schedules.Implementation of supplementary revenue streams such as initiating and ongoing yield management of 3rd party websites in the FIT market.Coordination of room audit, repairs, maintenance and housekeeping requirements of the Lodge. Show less