Breeh Hitzemann Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada

▪ Managing a staff of over 150 Union represented front desk agents.▪ Mentoring front desk agents to ensure they have sufficient guidance and resources needed to succeed.▪ Communicating with interdependent departments to ensure optimal guest service is delivered.▪ Managing rates and overseeing revenue analytics.▪ Empowering agents to provide resolutions for guest requests to ensure the standard in guest service is met.▪ Operating software maintenance, report generation hourly reports and end of day reports.▪ Overseeing check in and check out procedures, room inventory, and internal/external closing/sell out procedures.▪ Creating standard operating procedures to encourage efficient hotel operations and day-to-day Front Desk conduct.▪ Processing payroll for front desk staff through Kronos

Greater Sacramento Area

Owner of Busy Bree's Cleaning Services. A licensed and insured company.

Las Vegas, Nevada Area

▪ Lead a team of 60+ agents to achieve service initiative objective and maximize guest satisfaction▪ Oversaw and maintained employee work schedules including job rotation, training, and scheduling▪ Resolved issues with guests and other departments by communicating via phone, email and in person▪ Assisted with room changes/inventory shortages during busy times at the hotel▪ Scheduled On Call Agents based on business demands and school schedules▪ Tracked Attendance, Refusal and FMLA calls and ensure Workday is updated▪ Screened and interview potential candidatesReason for leaving: Promoted to Hotel Operations Manager at Luxor

Las Vegas, Nevada Area

▪ Managed two separate teams of Sales Support Specialists/Project Coordinators▪ Responsible for planning, organizing, and implementing processes for 2 specialized project teams▪ Created content and conducted training for new employees and tenured employees▪ Arranged team morale events and provide a positive work environment department wide▪ Oversaw and guided solar projects from sale to completion▪ Collaborated with various departments to ensure project completion▪ Traveled to other offices in the country to conduct trainings▪ Processed payroll for team of project coordinatorsReason for leaving: Company wide lay offs due to lack of demand

Sacramento, California Area

Promoted to Sales Support Supervisor -

Sacramento, California Area

 First contact for all HR related inquiries and issues Recruited 25 people per day for sales positions Responsible for posting all weekly job ads to CareerBuilder, Monster, and Linked In Processed payroll for 15 internal employees Achieved top recruiter award in the organization on multiple occasions Coordinated meetings and events

Fair Oaks, California