Bre Fick Email & Phone Number

Golden, Colorado, United States

• Remotely screen and schedule 30+ patients/day for spinal injections through designated work queue based on field specific requirements and multiple doctor procedure preferences
• Research and problem-solve patient concerns helping to get appropriate follow-up and resolution
• Continuously communicate with patients, providers, and facilities regarding anything specific to PM&R scheduling, including reschedules due to insurance issues, patient preferences, facility exclusions, etc
• Accurately forecast scheduling volume to help determine and fill dates of service per provider schedules with respective facilities
• Routinely complete administrative duties related to scheduling tasks through EPIC EMR system

Denver, Colorado, United States

• Managed life cycle of HVAC work orders, including creation, quoting, dispatching of contractors, communication with homeowners/tenants/facilities managers, database integrity and management, and QA review processes for.
• Helped to continuously identify and troubleshoot improvement processes with management and colleagues
• Actively recruited and trained contractors for onboarding with the company’s dispatching services
• Simultaneously worked with in-network contractors to set up service calls throughout the country and provided additional internal support to them as needed
• Scheduled and presented training materials to contractors via Microsoft Teams while answering any program-related questions as they arose
• Occasionally pulled reports and continuously monitored spreadsheet data through use of SmartSheets and Excel

Lakewood, Colorado, United States

• Provided front desk medical support at busy, hands-on veterinary emergency clinic
• Quickly gained knowledge of EMR software, company policies and procedures and multi-tasked throughout the day-often handled high volume of inbound calls, while scheduling, checking patients in and out, collecting.
• Medical record coordination included sending outbound requests to veterinary clinics and reaching out, receiving, and uploading documents in timely fashion to patient EMR
• Additional administrative tasks: helped train prospective CSR hires, organized company’s euthanasia processes/protocols, data entry, appointment reminder calls, promptly cleaned exam rooms/waiting areas, provided.

Lakewood, Colorado, United States

• Rapidly gained product knowledge to serve customers in a fast-paced environment, often using suggestive selling techniques, swift multitasking, and positive demeanor
• Assumed leadership role to help with conflict management/resolution-in order to promote customer loyalty through consistent friendly customer service, while providing on-the-spot training and encouragement to.
• Handled customer payments through use of POS system with little error margin
• Additional side work regularly included opening/closing duties, consistently restocking display cases, and store organization, while seamlessly multi-tasking throughout the day

Golden, Colorado

• Managed and maintained day-to-day pain management schedule, while occasionally providing surgery scheduling backup, as well as coordinated and processed medical record requests throughout the facility
• Enhanced and standardized overall scheduling process between facility and partnering physician group, helping to diminish chances of error, while increasing patient satisfaction and overall company revenue
• Inputted on process improvements related to quality of records program. Duties included: continuously processing medical record requests, sending daily physician dictation to billing, while communicating coding needs.
• Administrative duties: SOP creation, guidance/training of EMR program, weekly appointment reminder calls, inbound call management through multiline transfer, etco Recognized as Employee of the Month – June 2019

Mchenry, Illinois

• Accurately inspected, logged, and discarded non-conforming plastic automobile parts
• Operated laser cutting machine, trimmed parts as needed, and assisted with certifying and repackaging products to meet shipping deadlines

Mchenry, IL

• Lead day-to-day receptionist duties at healthcare facility through multi-line telephone system, overhead paging system, and transcribed messaging, as well as professionally greeted family members, medical personnel.
• Supervised small staff: hired/terminated, scheduled, and trained, employees; received weekend department head training while remaining calm under medically urgent situations
• Scheduled and managed medically necessary transportation for facility residents
• Administrative duties: medical record coordination, conducted pre-employment drug screening, voiced resident concerns, assisted with meals, restocked office supplies, processed mail, etc.

Grayslake, IL

• Advanced from Client Communications department to act as primary client liaison/corporate contact to ensure timely response and delivery of décor items using production and order processing services; often initiated.
• Reviewed floor plans to quote and place full-store décor items, consistently communicated with internal colleagues and client to provide input on possible retail solutions suited to specific industry needs
• Scheduled, communicated, researched, and rectified large-scale shipments helping to ensure timely delivery of décor products to contractors on-site through managing master spreadsheet of shipment information for.
• Trained colleagues on communication etiquette, client procedures, and internal account-specific policies; SOP creation as needed

Grayslake, IL

• Provided resolution-based customer service to multiple clients through heavy inbound calls and order processing techniques
• Generated monthly reports and managed data for client needs and order evaluations
• Provided leadership guidance in training new staff as well as assisted upper management with projects

Wilmot, WI

• Advanced to Direct Service position to act as Customer Service Representative at Mattel call center
• Simultaneously navigated multiple web pages and company’s ordering system to process orders, occasionally allowed reasonable procedure exceptions and utilized decisive decision-making skills to accommodate unusual.
• Worked with upper management as needed to ensure appropriate accommodations were made to improve customer satisfaction, while preventing escalated calls

Crystal Lake, IL

• Advanced from Activities Assistant (Jul 2011 – Oct 2012) to help plan and implement daily recreational/therapeutic activities for long-term care nursing facility
• Gained required certification to meet state compliances and regulations to develop resident care plans, assessments, MDS interviews, and created all-inclusive monthly activity schedules for residents
• Managed small staff, which included hiring, training, scheduling, terminating, budget management, etco Recognized as Employee of the Month – Jul. 2012

Winona, MN

• With guidance of Event Coordinator, helped plan, organize, and implement events within the hotel, including weddings, luncheons, conferences, and miscellaneous meetings
• Event Logistics: scheduling coordination, in-person meet & greets, menu planning, pricing, designating team duties, pre-event room inspection, event set up/break down, day of event kitchen help, catering and banquet.
• Performed basic hotel logistics outside of catering department (i.e., housekeeping, serving, kitchen duties, etc)

Winona, MN

• Advanced from floor cashier to assist patrons at local grocery store’s service counter
• Interchanged through both roles to perform general cashiering, bagging, restocking, up-selling, customer conflict resolution, etc.

Bachelor Of Science (B.S.), Recreation/Tourism

High School Diploma, General Studies