➢Support the daily operation of CFD (Contract for Difference) - Derivative Product.➢Reconciliation of Hedge trading transactions with Counterparties.➢Processing of Corporate Action, both Customer and Hedge.➢2nd Tier Resolution of Customer queries and complaints.➢Monitoring of Financing and Cost of Carry rates charged to Customers.➢Performing Institutional Operations tasks.➢Escalate all platform and price outages and communicate effectively to internal teams.➢Verification and authorisation of payments out, FX trades, and support of nostro reconciliation process.

➢Performing On and Off market transfers and broker to broker CHESS movements.➢Processing CHESS, Issuer, managed funds conversions.➢Manual booking of buy and sell contract notes.➢CHESS holding administration and managing CHESS settlement obligations.➢Matching and processing settlement of trades with custodians and brokers.➢Reconciliation of Unrequested Client Sells & Accumulated Client Stocks reports.➢Checking Clients Margin and performing Options collateral lodgement and removal.

➢ Daily trade matching and reconciliation in CHESS, Austraclear and Clearstream.➢ CHESS holdings administration and managing settlement obligations.➢ Liaising with clients, custodians and brokers to reconcile any trade matching issues.➢ Process Corporate Actions such as Chess to Chess transfer, Issuer conversion, Takeover, HIN maintenance and Proxy.➢ Monitor and manage coupon and distribution payments of fixed income trades.➢ Resolving queries from internal and external stakeholders.➢ Processing payments such as RTGS, EFT, International payments and FX Trades.

Delegate work, supervise and motivate staffs for daily operations in Payments-CBR/DD Team.Perform technical checking of cheques for local and overseas clearing.Check screening and issue Cashier’s Order and Demand Draft for internal and external customers.Provide feedback and comments to every staff for mid-year and end year assessment.Conduct UAT testing for Local Incorporation and Incheque Projects.Assist the Manager in organizing, planning, implementing operational procedures.Create and update OJT/DIB to ensure that our procedures are aligning to Global Standards.Conduct meetings and trainings to GSC for migration of process in Clearing Team.Monitor and check daily performance of GSC to ensure no error is obtained in their daily tasks.Ensure that Team met the service level agreement and performed the Global Standards in our daily operations

Processed MRI (Machine Readable Input) transactions in Low Value Payments.Key person in Payment’s new Giro system (G3) and Global Payplus UAT Project for Low Value Bulk Payment.Conducted training and meeting to Interface and Low Value Teams to introduce the changes and new processes in GPP system.Prepared and tested different UAT scenarios to test if the new system is working as expected.Supported project managers in conducting re-test cases of defects and updating the result in QC.Raised defects and highlighted issues encountered during online testing period.Prepared documentation to support operational readiness of the GPP/G3 project base on the test cases conducted.Coordinated with HTSA/HUB IT teams in performing test cases and seeking their expertise whenever there are problems encountered.Managed and organized test plans and updating results to project Managers.Performed ad-hoc duties/testing in the absence of team Officer.

 Front line Officer that works daily to satisfy customers’ banking needs and expectations. Handled cash deposits, withdrawals and fund transfers. Processed remittances such as Giro/SI, telegraphic transfers, demand drafts and cashiers order. Opened/closed various bank accounts such as savings, current and fixed deposits. Processed credit card/loan payments. Accepted and checked technicalities of local and foreign currency cheque deposits. Updated customers’ personal information and bank records. Educate customers about bank services such as self-service banking, insurance, loans, etc. Promote the sale of bank products, insurance and cross-sell existing bank services to customers. Maintained and balanced cash and validated vouchers daily. Worked as a team player to clear end of day balancing, scanning and checking of documents.

 Performed daily operational duties mainly relating to statement retrievals for various types of accounts opened with the bank, as well as catering to cheques/voucher images requests. Worked closely with corporate groups such as Commercial Banking (CMB), Global Banking (GB), Payments & Cash Management (PCM), as well as branches/premiere centres, call centres, legal and other internal departments within Service Delivery. Ensured service level agreements (SLA) is consistently met and processing cut-off times is observed. Raised vouchers to perform charges pertaining to the retrieval requests and to clear payments that come in the form of cheques. Sent out letters/statements to internal and external customers based on their requests raised. Conducted trainings in migration of certain operational processes related to my work.  Actively participated in project/system enhancement, UAT and contributed ideas in process improvements/simplification in my area of work. Proficient in assisting operations Officers and Managers in their queries and requests. Resolved customers’ requests, queries, and complaints frequently requiring analysis of situation to determine best solution which is related to my area of work. Performed other administrative duties, KYC and functions that help streamline the daily business operations.

 Performed specialized tasks such as preparing cashier’s cheques, personal money orders and exchanging foreign currency. Dealt directly with customers either by telephone, electronically or personal interaction. Set up new accounts, maintain records, and performed work processing assignments and related clerical duties. Responded promptly to customer’s requests and queries. Handled and resolved customer complaints. Updated customer’s record and account information data. Helped in generating cross-sell to existing clients by offering various consumer products and services. Processed telegraphic transfer of funds and any other third currency transactions. Act as a universal employee who can relieve in absence of the bank teller, low counter clerk or first officer. Performed balancing of cash in vault, deposits in ATM and cash requests and returns of tellers. Assisted in other front-line transactions whenever necessary.

 Interacted with customers and accept cash and cheques for deposits. Checked accuracy of deposit/withdrawal slip. Verified and validate peso/dollar over the counter transactions. Received and validate loan payments, mortgage payments and utility bill payments. Assisted new accounts personnel in updating client’s signature and customer’s record information. Helped in cross selling other products of the bank. Verified authenticity of notes received and validity of cheques presented. Handled balancing of general ledger of daily cash flow as per tellers’ cash requests and returns. Performed any other functions that may be assigned from time to time.