Brehon Harrison Email and Phone Number

-responsible for every ticket (delivery, pick-up, service) daily-create sensible routes for each Medical Equipment Technician and ensure all stops were completed -develop and maintain working knowledge of current HME products and services -clear all routes daily with all delivery technicians to ensure all stops were completed-address any non-printed orders to determine the status of the order- screen every ticket for mistakes and address mistakes with management - create sensible routes for every delivery technician that will meet certain window blocks and/or expectations from customers - address and develop the best process to handle incomplete orders-make outbound calls to customers and patient service technicians for scheduling and routing-communicate any issues, verify delivery details, and create solutions for issues-verify delivery/pick up details and communicate that information to patient service technicians and couriers-track all orders and confirms that orders are delivered daily or follow up and track for appropriate time frames including checking log line- ensure confidentiality of patient care information/documentation- document patient communication regarding deliveries achieving 98% compliance or show steady progression towards meeting-become familiar with all personal safety and infection control practices and procedures-account for all tickets, create routes, clear routes, and ensure all stops were completed

-managed software dispatch systems and maintained customer relationships in the dispatch and supervision of drivers on loads-ensured driver compliance with Department of Transportation regulations-completed daily reporting of dispatch activity-facilitated all over the road breakdowns, accidents, weather delays and any route exceptions-built customer relationships - continuously worked on customer/account relations-provided customers with carrier updates-replied to incoming email which included chat inquiries, and new business inquiries-provided general support to all customers-carried relations to obtain positive ratings from drivers-confirmed orders are delivered

-performed intermediate skilled human support work receiving and dispatching law enforcement, fire, and medical service calls, received and processed non-emergency service calls, assisted public with informational requests, prepared and maintained records and files, and related work-handled all emergency and non-emergency calls; screened calls and transmitted radio messages to dispatch medical units, patrol units, fire stations, public works, and/or animal control units receiving the information, as appropriate-obtained pertinent information regarding calls via teletype equipment or computer terminals; relayed information to proper authority; entered relevant data into database system and logged calls to include traffic stops-monitored all radio traffic; kept track of units’ whereabouts and provided periodic updates regarding complaints, criminal offenses, traffic violations, or requests for assistance with roadside problems-monitored computer terminal; entered arrests; entered and/or removed warrants-greeted walk-in visitors and directed them to the appropriate departments-provided directions to fire units or the general public in response to requests

Actively listened and probed callers in a professional and timely manner to determine purpose of the calls. Researched and articulately communicated information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolved customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assisted efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assumed full responsibility for self-development and career progressionComprehensively assembled and entered patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrated flexibility in areas such as job duties in order to aid in better serving members and help Magellan achieve its business and operational goals. Educated providers on how to submit claims Informed providers and members on Magellan's appeal process. Made routine referrals and triage decisions not requiring clinical judgment. Performed necessary follow-up tasks to ensure member or provider needs were completely met. Provided information regarding Magellan's in-network reimbursement rates Referred patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility. Updated self on ever changing information to ensure accuracy when dealing with members and providers.Thoroughly documented customers' comments/information and forwarded to the appropriate staff.

Took calls from customers who wanted to dispute particular bank account transactions Resolved claim disputes with merchants via conference call Assisted customers with transaction inquiries Updated customers on the status of claims that could not be resolved in the first call Documented all case information in various bank systems Ensured that customers received the highest level of service and consideration Used time management effectively Stayed abreast of all changes, developments and enhancements for all systems and products Attended team meetings

Provided excellent customer service to patrons asthey search for and/or purchase alcoholic beveragesand mixersOperated the Triversity brand cash register/computersystem with ease (ID challenge, cash and checkpickups, conduct functions for licensee personnel,etc.)Observed customers to determine legality of sale andto deter shoplifting and robberyChecked valid IDs to determine that age and IDexpiration requirements are metAssisted customers and licensees with transport ofmerchandise to vehiclesPerformed merchandise stocking tasksMaintained a clean and welcoming environment bothinside and outside storePerformed inventory control functionsComplied with all established security guidelines sothat the general public, store personnel, and stateproperty are protected

Ensured the facility is provided with high qualitysecurity services to protect people and property.Reported safety concerns, security breaches andunusual circumstances both verbally and in writingBuilt, improved and maintained effective relationshipswith both client employees and guests.Answered questions and assisted guests and employees.Remained flexible to ever changing environments; adaptedwell to different situations.Answered phones or greeted guests / employees in aprofessional, welcoming manner.Monitored closed circuit television systems and alarms.

Answered and entered 911 calls (address, eventtype, and event subtype within 30 seconds) forservice into the CAD (computer aided dispatch)system.Answered and entered police non-emergency callsfor service into the CAD.Dispatched calls (priority 1 calls within 45 secondsfrom when call appears) to police personnel and kepttrack of the officer's whereabouts.Was proficient in both the use of the Intrado system(multi-line phone system) and in the use of theIntergraph (computer aided dispatch) system.Performed tasks on the service radio channel such ascalling tow trucks for police personnel, looking upindividuals' driving and criminal records, handlinganimal control issues, communicating withemergency utility staff, etc.Worked in the second busiest 911 call center in thestate of Virginia ( Richmond) ; the center handles approximately275,000 calls for service annually and the averagedispatch time is 57 seconds