• Support the National Science Foundation Convergence Accelerator Program in the day-to-day operations, process implementation, and process improvement efforts• Conduct comprehensive research to identify and recommend suitable tools and strategies for program support and growth• Lead efforts to enhance existing processes, applying a data-driven approach to drive efficiency and effectiveness• Analyze current Standard Operating Procedures (SOPs), propose refinements, and create new SOPs that align with best practices. • Identify and propose innovative collaborative cloud-based tools and strategies to facilitate cohesive program operations and user journey• Foster effective cross-functional collaboration among various internal and external stakeholders and audiences• Cultivate a deep understanding of challenges related to the client’s program, utilizing insights to drive process improvements and strategic decisions

• Led the identification and analysis of user requirements, procedures, and problems to improve existing processes• Performed detailed analysis on multiple projects, recommended potential business solutions and ensured successful implementations, including improvements and revisions to business processes and requirements• Led daily stand-ups, sprint planning, sprint reviews, and sprint retrospective to ensure adherence to the Agile framework• Set up team projects using Jira to include writing user stories and acceptance criteria to provide visibility to the team of current workload and capacity

• Created and analyzed value stream process maps, time studies, root cause analysis and understand opportunities for improvement through consolidation and/or automation• Facilitated cross-functional meetings to determine the upstream and downstream impact of making changes to the process• Created and presented executive summary materials and artifacts that support the current and future state process improvements• Set up projects in Jira to include user story writing, and created features and capabilities in Jira Align. Created dashboards and reporting summaries for leadership• Led spring planning, team daily stand-ups, sprint reviews and retrospectives• Coached team members on Agile methodology, developed standards and requirements for the agile process, and assisted team members navigate agile tools and software

• Created current state processes, analyzed business processes and recommended future state integrating automation• Facilitated daily Scrum meetings, ensuring team adheres to time-boxed discussions and addresses any impediments• Collaborated with Product Owner to refine and prioritize the product backlog, resulting in improved sprint planning accuracy• Conducted retrospective meetings to gather feedback and implement process improvements• Developed and executed test cases and scripts to automate the development processes of a new application

• Provided direct coaching support for end-to-end business process activities to improve delivery of patient care, patient experience, process workflow efficiencies, clinical outcomes, and clinical staff satisfaction in a completely remote work environment• Developed and sustain strong virtual working relationships with leadership, clinical administrators, providers, clinical staff, and clinical operations support departments to enable progress toward desired transformational change• Performed root cause analyses and develop solutions using principles of process excellence and related Lean Six Sigma tools

• Managed the implementation of PDCA, 5S, Kaizen, Six Sigma, and the Baldrige Framework across all levels of the organization in order to deliver desirable results• Worked with cross-functional teams and stakeholders to identify and evaluate end-to-end processes, and make corrective actions as well as improvements• Redesigned 50+ process flowcharts based on process evaluations in the areas of leadership communication, strategy, customers, workforce, knowledge management, and operations• Served as a coach for process mapping and re-engineering, strategy development, change management, performance excellence workshops across the state