Brelyn Williams Email & Phone Number

West Bloomfield Township, Mi, Us

United States

Troy, Michigan, United States

Data & Systems Management: Supervise and enforce security measures for data integrity and execution. Observe company records and documentation for executive planning, decision-making, and successful reporting. Review loan information in correspondence with Fannie Mae & Freddie Mac Systems review and transmission. Create and sustain community-based programs and events for collaboration and sustainability.Report Support: Establish and facilitate departmental reports to ensure successful collateral filesharing. Maintain ongoing financial data for company accountability. Manage and provide organized filing for production deadlines. Provide professional feedback for meetings, trainings, and trainings and timeline goals.

Moreno Valley, California, United States

Operations Coordination: Created and organized employee personnel files maintaining data integrity and security. Trained and guided new hires through orientation and onboarding. Assisted employees with completing required documents for HR processes. Coordinated with HR department to devise strategic policies for corporate accountability and workplace health outcomes. Delineated and posted job vacancies to various job sites, newspapers, and stakeholders. Payroll Systems: Ran weekly and monthly queries and reports using Paychex system. Reviewed and processed payroll-related actions to drive data accuracy. Complied with company policies and federal state regulations. Prepared and submitted final payment and benefits allocations for employees upon termination.

California, United States

Student Learning Coach: Engaged young scholars in reading, writing, mathematics, and digital literacies utilizing technology and smart boards for common core participation and advancement. Provided private instruction in individual and small group settings to improve and sustain academic performance. Modeled positive reinforcement strategies for student intrinsic motivation.Educative Development: Created and managed positive relationship-building among students, parents, teaching, and committed intelligence stakeholders. Obtained academic and attitude interest survey data for curriculum differentiation. Enforced mindfulness and behavioral procedures for continued knowledge-production and sharing with students. Organized group learning and participation in accordance with focused and instructional strategy delivery.

Customer Service: Supervised and motivated customer service team members to maximize business performance objectives. Delivered knowledgeable and timely assistance for process inquiries and complaints. Promptly responded to customer and executive personnel promoting efficient and thorough communication standards. Demonstrated effective positive leadership to a team of 4-6 customer care agents. Responded to multiple customer care escalations daily. Diffused participant complaints and concerns via email and phone communications.Research & Data: Researched sustainable information for company resolution. Contacted necessary departments and provided ongoing correspondences to team members for consumer growth. Facilitated multiple team strategy and evaluation meetings inclusive of 30+ team members. Translated data and complied monthly reports for client review. Participated in various promotion development meetings with clients. Presented customer care considerations and contributions to clients during promotion development meetings.

Detroit, Mi

Coordination & Supervision: Ran and managed call center reports to improve call center systems. Excelled call center expectations to enhance guest experiences. Demonstrated vast knowledge of information on availability, pricing, promotions, discounts, and frequent updates for customer solutions. Coordinated with front desk staff to maintain maximum occupancy. De-escalated customer concerns with asset-based language and responses. Documented customer correspondences in CRM to track requests, problems, and solutions. Answered inbound calls, chats, and emails to facilitate customer service. Upheld privacy and security requirements for customer information.

Somerset Mall, Troy, Mi

As a sales associate, I prided myself on providing exceptional customer service and assistance to all customers I came in contact with. I provided and anticipated customer’s needs expeditiously. I excelled selling standards and goals on a consistent basis to increase store productivity, and managed cash and credit card transactions, as well as verified cash deposits. I processed merchandise shipments, and provided merchandise information and current fashion tips to increase sales and customer satisfaction.

Michigan State University, East Lansing, Mi

As President, I assisted in developing major entertainment events on Michigan State's campus and surrounding Lansing area for over 1,000 people. I developed marketing and advertising strategies for different events depending on audience. I maintained and managed social media accounts and digital marketing, as well as served as supervisor over staffs of 10+.

East Lansing, Mi

Advertising & Social Media Content: Designed graphics to support successful marketing and promotion engagements and events. Developed event strategies and plans to drive prosperous marketing project outcomes. Updated websites and social media profiles to reflect proactive strategies and engage customers. Proofread and edited content for clients, vendors, and public engagement. Shared feedback from customers to team leaders for sustainability. Achieved key targets based on strategic planning and ideation. Managed executive communications internally and externally. Reviewed and prioritized mail and correspondence delivery.

Eat Lansing, Mi

I co-hosted a weekly diverse undergraduate student program for over 200+ students. Helped maintain social media advertising. Assisted with the development of weekly program content and led discussions among students and staff members. Commanded the attention and engaged audiences of 200+ students and staff members during 60 minute shows weekly.

Managed classrooms of 30+ studentsImplemented creative learning initiativesTaught educational material (science, math) to 30+studentsOversaw large groups of 100+ students during recreational time

East Lansing, Mi

I constructed agendas and facilitated staff meetings. I developed and implemented programs for more than 300+ students monthly, as well as created advertisements for program marketing digitally and through the use of flyers.ACTIVITIES

Bachelors Of Arts In Advertising, Advertising

Activities and Societies: Advantage, Indomitable

Bachelor Of Arts, Advertising