Brena Gomes Email & Phone Number

Manually enter and clean large data sets.Online investigation and target augmentation. Delivering timely reports of the data sets that have been processed.Working alongside with the the campaign management and data teams to identify potential issues in the data and develop solutions

Brazil

Successfully initiated and managed all aspects of e-commerce (having both my own stock and doing dropshipping) operations, from product sourcing to inventory management, resulting in over 4k products sold and 600k+ page views.l Implemented efficient inventory management strategies, minimizing stockouts and excess inventory, leading to improved cash flow and reduced holding costs.l Developed and executed sales and marketing strategies to promote products and drive customer acquisition.l Utilized digital marketing channels such as social media and online advertising to reach a broader audience and enhance brand visibility.l Provided exceptional customer assistance by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction, resulting in positive customer feedback.

 Managed student enrolment processes, including payments, to ensure a smooth and efficient procedure. Provided assistance to the public, students, and families in person and over the phone. Handled calendar management, emails, and deadlines for effective organization. Conducted conferences and validated documents to ensure accuracy and compliance. Efficiently screened and replied to a high volume of emails. Oversaw purchases and maintained effective management of procurement. Managed student travel arrangements and bookings. Conducted physical inventory and prepared management reports using Excel spreadsheets.

Auckland, Nova Zelândia

• Supporting with administration duties (including reception work, student enrolment, checking enrolment documents and assisting with visa applications/insurance claims)• Assisting with student administration (Doing the orientation to new students, taking digital photos of new students, following up attendance and calling Parents/Homestay of missing students)• Handling enquiries about the school and conducting campus tours • Answering inbound calls• Constant updating of mailings including staff, agents and families.• Students enquiries (ID Student card, Holiday, Homestay extension and payments, IELTS• Arranging tours of ACG Campuses for pathways students and update tour list.• Coordinating couriers• Booking Placement tests• Arranging airport transfers for students• Preparing agenda for student assembly• Preparing bank and making deposits• Arranging tours of ACG campuses for pathways students and following up after the tour• Provide general support to visitors

• Reception and direction of visits to their family members within the institution• Management of appointments, schedules and meetings• Client data entry while attention to details• Managing incoming and outgoing phone calls• Constant communication with customers and family• Managing enquiries and dealing in a friendly way with residents.• Management of documentation and correspondence• Constant updating of mailings• Document organization and registration of agreements

Checking all student's documents including Visa, Insurance, and Certificate Degree.Preparing the data of the students in the system/student details.Constant updating of mailings including staff enquiries.Issuing the letter of OfferIssuing the receipts.

Auckland, New Zealand

• Greeting Clients when they arrive• Scheduling appointments in person and over the phone• Handling medical files (making notations, sorting, and filing)• Data Entry patient files using MS Office applications such as Excel and Word• Setting up meeting/Scheduling room bookings• Handling of telephone and face to face enquiries appropriately and if necessary, directing them to the appropriate person• Provide support to the clinicians• Organising the timetable while paying high attention to detail• Setting-up and breaking-down of meeting rooms• Providing a range of administration tasks• Check and set up everything for the next day