Brenda Bossé Email & Phone Number

Responsible for all aspects of Service Delivery and Financial Health for the Data and Software division. Maintain a strong focus on Client Satisfaction while establishing the Strategic and Financial targets of the division. Manage and maintain healthy relationships with client executives. Review and implement continued improvement processes and procedures.

Responsible for all the Business Unit activities, including appraise the performance of the team and provide feedback to the company on strategic directions. Lead Business Unit needs and execute with other Functions (hiring, Skillsets feedback, Training, Perf. Eval., Potential Selling channel, Potential partner, potential product, etc.). Deliver on.

Responsibilities include analyse market needs, work with cross functional teams to set the product vision and strategy.More specifically:- Responsible for the roadmap and prioritize building what matters most to achieve the strategic goal.Analyses market needs and work with team to do market research and assess market conditions.- Coordinate all take to.

Managed the development team, including software developers, software architects, quality assurance analyst and designers. Oversee assignments of tasks and deliverable to meet clients timelines. Control budget and costs, as well as communicate and report to stakeholders. Worked with existing clients to optimize their products and seek opportunities to.

Supported project managers by providing regular and timely updates on active projects. Acted as liaison point of contact between clients and internal teams to streamline communications. Worked project plan in accordance to schedule. Coordinated with different clients and vendors on a national level.

Moncton, NB

Responsibilities included overseeing projects to ensure deliverable were met on time and on budget, time scheduling and time keeping for the team, build project cost estimates, invoicing, help finding new leads, provide assistance with proposals writing and submissions and quality assurance testing on projects before delivery.Key Accomplishments.

Moncton, NB

Identified and implemented opportunities for improvements in the online support customer experience. Assisted co-workers when needed with maintenance of online product catalog. Contributed to monthly variance analysis providing inputs on fluctuation of online transactions/traffic.Increased satisfaction with search optimization by assessing monthly CVM.

Moncton, NB

Assisted product managers to meet revenue objective on different portfolios such as Web Hosting, VPOS, Fax to eMail, Managed Firewall and VPN. Responsible for the documentation and processes surrounding sales and support of the portfolio, doing market research, vendor support and internal stakeholders management.

Moncton, NB

As the initial contact for the Company, fully supported all account inquiries (i.e. account set-up, technical appointments, billing, etc.) included Residential and Business Internet, Web Hosting, and other product support.

Certificate, It - Machine Learning

Bachelor, Computer Science

Education record