Brenda Basham Email & Phone Number

Carol Stream, Il, Us

Elgin

• Audit escrow for taxes, insurance, mortgage insurance and to maintain regulatory compliance.• Interact with tax and insurance department to resolve escrow problems.• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

Oakbrook Terrace, Il

• Customer service in bulk candy department during holiday season.• Packaged items for customers, upselling, shipping, payments on credit card accounts.

Ames, Ia

• Maintained account care and customer service for Citibank card holders.• Maintained order entry, changed orders, and placed shipment tracers, while keeping customers informed.• Saved accounts by informing customer of benefits they were able to receive.

Ames, Ia

• Operated public transit bus, maintaining safety and on time schedules.• Class B CDL with passenger and air brake endorsements • Daily input of passenger totals into computer.• Enhanced customer relationships by maintaining on time schedule.

North Sioux City, Sd

• Directed Country Store managers in order entry and customer service. Maintained all customer service functions for Gateway partners and customers.• Consulted with Gateway partners consisting of government agencies, financial companies and Fortune Companies. • Analyzed invoices for financial discrepancies.• Maintained order entry, changed orders, order shipment tracers, while keeping customers informed.• Negotiated product returns, resolved billing and shipping errors. Saved key accounts by resolving these quickly and diplomatically, receiving 2 quality awards. • Recipient of Leader Of The Pack Award for assisting team members during training.• Opportunity sales award for generating approximately $12,000 in revenue in 1 month.