Manage a team responsible for development/defining project scope and objectives, involving all relevant stakeholders and working with technical support throughout project life cycle. Monitor and track all aspects of project’s progress using Agile and Scrum methodologies. Ability to perform quality assurance by creating SQL data pulls to efficiently pull and sum figures from servicing system. Have a thorough understanding of project management techniques and methods. Measure project performance using appropriate tools and techniques. Communicate at all levels with stakeholders, tech teams, subject matter expertise on all matters related to the project which include; project plan, scope, process flows, gather business requirements, gap analysis, risk analysis, issues/defects, development of test plan and test scrips.Projects:Customer Notifications Email and Text Automation - Current System Automation Payoff Demand and Reinstatement/Modification Quotes (18 months) – 6/2022VA/USDA 40 year MBS – 5/2022 Mortgage Assistance Funds program – 12/2021 System Automation Bank Reconciliation – Investor Accounting - 12/2020Project Lead on 40M/4 year New Servicing System Platform – Corp Accounting/Treasury - 11/2019Project Lead on 21 SQL Views for Monthly Reporting Enterprise Wide - 8/2019Final Loan Reconciliation, MGRBuilt a team of 12 reconciliation analysts in Texas. Developed a 60 day new hire training plan. Key contributor for department database (BRD, FRD, UAT). Automated reporting for MSR Prior Servicer Loss Claims (SQL/Stored Procedure). Developed reporting for Supplemental Claims to HUD/VA/USDA and 3rd Party Vendors. Maintained MSR Prior Servicer Loss Claims and Rebuttal process through the transition in roles.Projects:Department Database - 11/2018Built the Texas Final Loan Reconciliation Business Unit -9/2017Loss Claims $5M YTD/Recovered $4.1M – 12/2017Developed GSE Reconciliation Process – 6/2017

Directed workflow and day to day operations with emphasis on resolution of complex transactions to mitigate risk and maximize recovery. Managed the pooling service agreements and validating the correct rules for gain/loss calculations are in compliance and applied accurately. Managed loan populations for Charge Offs/Service Release, investor reporting/reconciling of loss calculations (Non GSE) and REG AB reporting/testing and Sox controls/compliance. Provided deep dive information for AD HOC requests through SQL, Excel and Power Point reporting/presentations. Developed financial proposals, performs risk analysis/assessment and system design for major projects. Project manager for the GLR Unit, test scripts/SIT/UAT to the GLR application. Managed the procedure build out project for newly acquired team. Default Servicing Unit Manager May 2011 - August 2012Promoted to role with expanded scope and responsibility. Built proficiency training focused on task deep dive for multiple teams. Implemented training strategy in an active production based environment with no impacts to service levels and markedly positive gains in performance. Developed and maintained process controls and department metrics for risk mitigation, SOX and OCC compliance. Innovated solutions that prevented and minimized production backlog while focusing on increased efficiencies.Default Servicing Team Manager January 2008 - May 2011Dual role managing team of analysts responsible for loan reconciliation while providing cross-organizational data analysis and reporting support for Senior Management. Managed systems used for tracking and reporting losses/gains. Resolved complex escalation of aged loans. Coordinated actions and built relationships with other risk management areas to ensure compliance. Peer leader for business unit to coach and develop underperforming teams on a rotating basis.

Managed financial operations for 5 regions (20 states) with inventory of 10,000 HUD homes and 33 employees (accounting, day/night teams, and data entry clerks). Implemented training procedures for the corporate and regional accounting offices. Conducted onsite training. Performed surprise onsite audits for the regional offices to ensure the company was operating within our contractual agreements. Responsible for all aspects of hiring, training, general ledger accounting, accounts payable/receivable, cash management, reconciled bank accounts and monthly billings to HUD.

Process payroll of 90 + employees; semi-monthly.EFTPS, TTAX, Quarterly, Year End Tax Reports.40 + Financial statements.Reconcile 70 + bank accounts.Supervise the accounting department.Manage high-volume accounts payable/receivable.COBRA and EDD reporting/responses.W2/W3 and 1099/1096 reconciliation and reporting.Administered health, dental and vision.