Spécialiste de voyage, responsable réservations/réclamations- accueil des clients - établissement d’offres de voyage personnalisées- organisation et accompagnement de voyages de groupe- Community manager- travailler en collaboration avec les compagnies maritime

Facebook - Twitter - Instagram - SBB CommunitySBB Contact Center

Answering customers queries and establishing travel offers via phone, e-mail and social medias. Working 24/7 in flexibel shifts.

Answer calls and give information to customers, take messages, or transfer calls to appropriate individuals.Arrange conferences, meetings, and travel reservations for office personnel.Greet visitors and callers, handle their inquiries.Locate and attach appropriate files to incoming correspondence requiring replies.Maintain scheduling and event calendars.Make copies of correspondence and other printed material.Set up and maintain paper and electronic filing systems for records, correspondence, and other material.Take dictation in shorthand or by machine, and transcribe information.Collect and disburse funds from cash accounts, and keep records of collections and disbursements.Conduct searches to find needed information, using such sources as the Internet.Coordinate conferences and meetings.Establish work procedures and schedules, and keep track of the daily work of clerical staff.Learn to operate new office technologies as they are developed and implemented.Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

• Handle inbound sales related calls, chats, web inquiries and emails from prospects or customers who have an interest in implementing projects involving Zebra's enterprise products and solutions.• Qualify sales related leads and allocate them to the sales teams based on the country and product division and consequently ensuring that appropriate follow up action will be taken.• Coordinating with and training Sales team and partners to ensure all leads are followed up in a timely manner and data entry standards are met to secure marketing database and reporting accuracy• Work on tactical campaigns for Motorola, follow up calls on events and campaigns• Obtain a good level of understanding of the whole Zebra enterprise product portfolio and solutions, learn about latest product releases in order to be able to answer and support all type of inquiries. • Providing daily support to Partners, Sales and Channel Sales teams on sales enablement and partner program tools and Partner program• Working on SalesForces, Siebel and other programs