Leading a dedicated Workday Support team supporting business partners with Workday configuration and processes related to the Human Capital Management, Payroll, Absence, Benefits, Finance and Spend (Procurement) functional areas. The team also manages Workday Security and Reporting and partners with the Integration Support team.

Information Technology Manager/Project Management, SQA & Configuration Management (2006 – 2007)Led nine member team responsible for Information Systems functional areas: Project Management, Software Quality Assurance & Testing and Configuration ManagementManaged scope, resources, schedule and cost for all IT projects and provided leadership to Project ManagersFacilitated status and priority setting meetings with IT Management and executive level business partners for all software development and infrastructure projectsEstablished and enforced change control, configuration management, and systems testing functions for enterpriseCreated test plan, project plan, and business requirement artifacts as standard for department.Project Manager / Sr. Business Analyst IS (2006)Led several medium to large, complex IS projects simultaneously, including a complete redesign of LA Fitness’ public website, a SQL 2005 upgrade, a Great Plains (Accounting) upgrade, development of new membership agreement processing application that was rolled out to over 160 clubs nationwide, and an automated billing process Coordinated all aspects of software development projects through project life cycle (initiation to closeout), gathered, analyzed and documenting business requirements, developed QA plans, and defined implementation strategiesLed cross-functional teams, including 3rd party consultants, to solve business problemsDesigned and implemented software development project management processes, standards and tools, enforcing standards to ensure quality applications are produced timely and efficiently by following best practices Provided leadership in identifying, evaluating, and developing automated systems and procedures that are cost effective, creative, and meet user requirementsLed and participated in evaluation of new technologies, including: Live Chat, Version & QA Control, Project Management tools, Interactive Map, and Time Tracking/Scheduling.

Principal Business Systems Analyst/Senior Project Manager Project Lead – Financial and Contract Related SystemsAssisted executives with defining IT objectives and priorities that supported business vision and strategic goalsServed as subject matter expert for project management and Liberty Mutual’s approved development methodologies and strategies (UML and component based technologies), created templates for future projects, ensuring consistency in content across Strategic Business Unit (SBU), and mentored others for proper use of each methodology tool (project charter, use cases, sequence diagrams, graphic user interface specifications, etc.)Led application development and business process projects and subprojects of significant complexity, defining scope and objectives, scheduling project deliverables, identifying milestones and critical path, and monitoring project activities so tasks were completed on time and within budgetPartnered with technology team to recommend system development and implementation strategiesDeveloped and executed application testing strategies, approved newly developed system behavior, and enforced application quality assurance standards, including Sarbanes Oxley controlsDefined training strategy, created training documentation and facilitated training events.

Senior Business Analyst/Project Manager IS Project Lead – Claim & Financial Related ApplicationsManaged a large application re-write project (time keeping and invoicing), resulting in significant savings and delivered on time and within scope and budgetLed Technical Development Program team, demonstrating extensive knowledge of Liberty Mutual’s IT concepts, strategies and methodologies (UML), through all phases of developmentFacilitated subject matter expert meetings and negotiated with end users and executive management team to help build consensus on application requirements Participated in facilitation of new SBU’s migration to Liberty Mutual’s infrastructure platformCoordinated creation, implementation and enforcement of post migration application support modelPartnered with technology team to recommend system enhancements, including an international development team. Senior Business Analyst IS (2000 – 2003)Business Analyst IS (1998 – 2000) Lead Analyst – Managed New Development Projects – Claim, Medical, and Financial ApplicationsLed medium to large application development projects, analyzing and documenting complex business problemsManaged business and systems requirements throughout project life cycle, based on Object Oriented and UML disciplines, participated in design reviews and final approval, and ensured requirements were met by internal and external software development teamsWorked closely with Central Data Warehouse and Central Reporting teams to ensure business sponsors’ data sharing and reporting requirements were metParticipated in creation of data models and data mapping and gave final approval of these modelsDeveloped and executed application testing strategies, and accepted/rejected newly developed system behavior Defined implementation and training strategies and executed training sessions nationwideDefined and supported end user support model that was later identified as a business best practice for company.