Brenda Chamness Email and Phone Number

Job ObjectiveResults-focused, quality-driven professional with extensive experience in accounting and management positions, demonstrating consistent achievement of objectives, strong customer support skills, and dedication to organizational goals. Core Knowledge & Skill Areas:Customer RelationshipsMicrosoft OfficeTeam Training & MentoringQuickBooks ProProcess Redesign/StreamliningPROFESSIONAL EXPERIENCEOrrtax/Intellitax Software Solutions, 2007-2008Tax Software Tester/Tax Analyst Customer SupportAssisted Professionals in the Community of Tax Preparers with our Software navigationTax Refund Express, Houston, TX 2006– 2007Product ManagementHelped with writing content for online Tax Preparation program. Supervised 5 contract preparers in processing tax returns.Trouble shooting with product and governmental complianceBurnett Staffing*/Tax Refund Express, Houston,TX 1997- 2006.Tax Analyst (seasonal)Closely assisted Professional Tax preparers to navigate tax softwareAssisted with knowledge of Tax analysisAssisted with both individual tax returns (Fed and State) and business returnsIncluding Partnership and Corporate.Brenda’s Tax Service, Humble, TXSUMMARYFor the past 10 years I have worked with a Income Tax Software company as a Tax Analyst and Software tester.　As a Tax analyst I worked with corporate professionals using our product. This required extensive research on IRS codes, rules and regulations from a practioners experience. Salary started at $9.50 per hour in 1997 to $41,600 for the last 2 years.　I owned a small income tax and bookkeeping practice as second job. My practice was successful in that I had 60 satisfied clients that returned year after year. I closed this business after 12 years.Before 1997 I worked as a long term (at least 1 yr each)　temp in Accounts Payable positions.If you have any more questions please feel free to ask.　Specialties: My skills in Customer Service are excellent. I have also worked as a volunteer with the American Red Cross where my people skills were very important