Dynamic Bilingual Customer Service Representative with 15+ years of experience handling incoming calls, resolving customer issues. Dedicated to maintaining highest customer satisfaction. Experienced fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution.
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Tax Professional IH&R Block Dec 2022 - Jun 2023San Antonio, Texas, United StatesMeet with client analyze their financial records and previous tax returns, utilize all eligible tax credits and deductions to optimize payment, and review all paperwork for compliance with tax laws before submitting tax returns. -
Quality Control Rep/Tool And Die Room-Inventory Control Specialist/Engineering Manager AssistanceHiguchi Manufacturing America Apr 2019 - Jun 2020Elmendorf, Texas, United StatesApril 2019 - Oct 2019: Quality Control Representative-check quality of incoming/outgoing products; as well as production procedures. Provide billing customers via Quick Books, complete NAFTA Cert. of Origin for exporting, prepare Bill of Ladings (BOL's) for Logistics.Oct 2019 - July 2020: Issues tools and equipment to workers and maintains records of tools and equipment issued and returned. Inspect and measure tools and dies for defects and wear and reports damage or wear to Manager or Team Lead. Maintain updated inventory Fiix Software Program of tools and dies supplies. Order tool, die, and engineering supply when needed. Receive, unpack, and store incoming tools and equipment, and requisitions stock, and supply to replenish inventory. Assist Engineering Manager with all request with suppliers; via Outlook and phone.
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Logistics Dispatcher RepresentativeIntercon Logistics, Llc. Mar 2018 - Apr 2019San Antonio, TexasArrange shipments to destination route, rate, delivery time, track shipments, confirm receipt of shipments, noting discrepancies. Creating orders, bill of ladings (BOL's), problem solve for customers and provides quick solutions. -
Customer Service SpecialistAllstate Insurance Company - Elissa Gonzalez Jul 2017 - Mar 2018San Antonio, TexasAssist LSP's with auto, home, classic auto and commercial quotes. Processing payments, policy reviews, in/out coming calls. Administrative support.
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Co OwnerOso Trucking Inc Aug 1999 - Mar 2012Uvalde, TxEarned marks for client satisfaction. Conflict Resolution, Responsible for handling client inquiries, accurately providing, information to ensure resolution to complaints and satisfaction .Exceptional organizational skills, Plan Effective, Budgeting. Organizing. Priority. Planning.*Customer service *Strong organizational skills *Creative problem solver *Courteous demeanor *Strong client relations
Brenda Cisneros Education Details
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Waukegan High SchoolHigh School
Frequently Asked Questions about Brenda Cisneros
What is Brenda Cisneros's role at the current company?
Brenda Cisneros's current role is Bilingual Customer Service Representative.
What schools did Brenda Cisneros attend?
Brenda Cisneros attended Waukegan High School, Waukegan High School.
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