Brenda Dewitt Email & Phone Number

Garland, Tx

My job is dedicated to making certain that all our customers needs are met and that are more than 100% satisfied with our company and its products!!!•develop and implement customer service policies and procedures•define and communicate customer service standards•ensure the necessary resources and tools are available for quality customer service delivery•handle complex and escalated customer service issues•identify and implement strategies to improve quality of service, productivity and profitability•liaise with company management to support and implement growth strategies•co-ordinate and manage customer service projects and initiatives•ensure budget requirements are met•evaluate and performance manage staff•sales (cold calling, research for prospective customers, telemarketing)•process orders•train & assist accounting department and new sales reps

Developed and directed each department first hand. From initiating policies and procedures to hiring the right individual to take over in that department. Managed every aspect/department of the company from Warehouse, Inventory Control, Purchasing, Data Entry, Customer Service, Sales to Accounting.

Education record

Education record