Brenda Ecker Email & Phone Number

Texas, United States

T&M Cancellation analyst. Supported 23 Countries, research and resolve invoice dispute requests using EDW queries, EDL, Smartsheet, Oracle, Pramata, Excel and other systems. Verified contract terms, rates and minimum requirements. Reported finding to Collection and Management teams for training purposes to prevent future errors, monitored for payment and/or invoice correction. Provided billing team the requirements for accurate cancel and rebill. Assist in creating or updating billing guidelines. Prepared weekly and monthly reports. Trained co-workers and other team members as needed. Audited maintenance and miscellaneous billing on major accounts; notified teams of needed corrections.

Time and Material Billing Analyst. Analyzed 5K closed service calls per day for NCR’s largest customer, Walmart. Wrote queries and developed Macros to help identify billable opportunities. Uncovered and corrected maintenance file and customer data base issues. Partnered with accounts to streamline invoice billing, approval, and payment processes by providing consolidated monthly billing to eliminate AR issues. Trained 2 new people to assume role in 2019. Decreased time to bill from 60+ days to less than 30 days within 3 months of acquiring account by developing customer rapport. Created Excel reports and Macros to quickly and easily identify billable opportunities, leading to faster customer billing and reducing headcount. Created over $1M in timely and accurate invoices per month by meeting monthly billing deadlines consistently, ensuring daily objectives were met, maintaining balanced workload, and shifting priorities. Orchestrated billing of several large non-standard installation and service projects, validating accuracy and completeness of information furnished by account team. Reduced payments to less than 30 days by obtaining access to customer’s PO and ticket systems, allowing invoices to be loaded directly.