Brenda Erickson Email & Phone Number

Spokane, Wa, Us

Rathdrum, Id, Us

Spokane Valley, Wa

Maintain the efficiency and accuracy of the company's filing systems, office environment and accounting system. Assist with recruitment, screening, interviewing and onboarding of new employees. Responsible for employee relations, payroll and benefits, orientation, and maintaining personnel records. Responsible to complete with accuracy and efficiency all duties including coordinating bookkeeping tasks, special projects, clerical and secretarial functions. Function as the company IT contact and work directly with the 3rd party IT source on all issues. Function as the Company's HIPAA Privacy Officer by implementing, training and review of compliance. Assist all departments with complex issues as necessary. Play ball with the office dog daily!

Inland Northwest

Successfully manage high level administrative tasks, which includes coordinate heavy scheduling, travel, and meeting logistics for EVP and Level C Executives. Provide daily support for corporate partnership activities which included the fulfillment of conference and event benefits, employee engagement, travel, proposals and presentation development. Developed and executed meeting agendas, minutes, action items, and status reports. Managed overall logistics for in-house and off-site venues, including budgets and catering. Team liaison for IT needs and equipment. Hands on onboarding and training for new employees, interns, and contractors. Review of Business Associate Agreements to ensure compliance. Reconciliation and review of department credit cards, budgets, expenditures, and FTE allocation. Joint coordination of project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control. Oversee Project management for MultiGear store, President’s Award for CEO, and MultiCare System Calendar.

Tacoma, Wa

First point of contact for all potential clients. Provided potential and current clients with product information and services. Oversaw the final closing of products or services obtaining contract service agreements. Consistently met weekly and monthly closing goals. Assisted in creating and maintaining caregiver retention program. Completed contract forms and the gathering of appropriate client information to start the assessment process. Successful collaboration with other departments to meet the client’s needs. Assisted in the execution of marketing and sales promotional events. Created, implemented, and monitored the comprehensive quality assurance program. Maintained the records of customer interactions and transactions. Kept track of all customer details of inquiries, complaints, comments, and follow up actions taken. Monitored performance of quality control systems to ensure effectiveness and efficiency. Work closely with other departments to ensure clients are receiving the highest quality of customer service. Maintained calendars for 7 nurses and scheduled all daily appointments. Lead schedule and material preparation for CEO presentations to outside.

Patient customer service, mail distribution, prepare billing documents for billing office, insurance verification, obtain authorizations for treatments from L&I, order supplies and maintain inventory, generated employee productivity reports and graphs, and generated Profit and Loss statements and year to year profit summary. Worked with internal audit team to save the company several hundred thousand dollars during an L&I audit.

Staff scheduling, interviewing, hiring and training Established goals and annual budget Purchasing / Inventory A/R, A/P, Payroll, Quarterly and Monthly Taxes Balanced daily sales reports Established policies and procedures Worked with vendors to provide promotions Customer service Scheduled building maintenance and repairs Maintained compliance with the Washington State Liquor Board and Health Department

Credentialing for 30 providers Insurance verification Scheduling Maintained HIPAA guidelines Evaluated Policies and Procedures Worked directly with patients regarding comments/complaints Managed 4 front office employees Patient Care Coordination

Answered phones, relayed messages to Superintendent Minute preparation from board meetings Attended board meetings Maintained district wide policies and procedures Scheduled meetings and out of town conferences

Answered phones Prepared emails and correspondence Marketing of services to outside nursing agencies Assisted with interview process of RN's and receptionist Supervised receptionist

Certificate In Foundational Leadership

Education record

Education record