Brenda Fallon Email & Phone Number

Portland, Maine, United States

Key Responsibilities: • Management: Oversee and direct all aspects of housekeeping operations, including laundry, housekeepers, public areas, and supervisors. • Team Leadership: Provide strong leadership and guidance to the housekeeping department, ensuring high standards of cleanliness, efficiency, and guest satisfaction. • Ordering and Inventory: Manage and coordinate all ordering and inventory processes for the department, ensuring adequate supplies while optimizing cost-efficiency. • Training and Development: Develop and implement training programs to enhance the skills of staff members, ensuring they deliver exceptional service and adhere to hotel standards. • Quality Assurance: Monitor and maintain cleanliness standards throughout the hotel, conducting regular inspections to uphold quality and guest satisfaction. • Budget Management: Responsible for budgeting and cost control measures within the department, maximizing resources while meeting financial targets. • Collaboration: Collaborate with other departments to ensure seamless operations and an exceptional guest experience. • Regulatory Compliance: Ensure compliance with all health and safety regulations and hotel policies within the housekeeping

Ogunquit, Maine

Oversee the housekeeping and laundry departments across three hotels, leading a team of over sixty staff members, encompassing roles such as room attendants, laundry attendants, continental breakfast attendants, inspectors, and supervisors. Ensure the highest standards of cleanliness, safety, and behavior are maintained. Develop and manage work schedules across the properties as per company requirements. Handle the time and attendance system, overseeing adjustments, reviews, approvals, and tracking. Conduct various HR duties including recruitment, disciplinary actions, terminations, performance reviews, and managing accommodations for J1 & H2B workers. Additionally, oversee vendor relations and supply management, handling all purchasing aspects for housekeeping supplies like paper products, cleaning chemicals, appliances, bedding, uniforms, and more.

Innseason Resorts

Ensure that all daily, weekly and monthly sales office administrative processes are completed accurately and on time. Account for and reconcile the deposits for each of the day’s sales. Account for and reconcile inventories of gifts, premiums, certificates and sales presentation and support materialsChecking potential customers credit scores through Equifax and processing payments through Dollars on the NetCompiling weekly sales reports using Microsoft ExcelOrdering of all office suppliesRegistering all guests that come in for a Sales Presentation and answering phonesExperience with CRM Prepare legal binding contracts for timeshare purchases. Conduct routine closings, Reception, Process Payments, Credit Inquiries, Inventory