Brenda Hall Email and Phone Number

• Direct and ensure the efficient administration and management of the Human Resources function. To include recruiting, training, wage/benefit administration and compliance with all federal, state and local regulations. Provides guidance and support to management staff and hourly associates. • Ensure compliance with Crescent hiring practices, confirm and verify that new and existing associates possess proper employment eligibility documents. . • Ensure compliance of federal, state wage and hour laws and the Fair Labor Standard Act and Conduct all mandatory Crescent training programs. • Coordinate & monitor hourly and management performance evaluation process and Assist department managers in writing annual performance reviews and developing achievable goals. • Provides weekly payroll reports to General Manager and department managers. • Assists with processing of weekly/bi-weekly payroll• Assists department managers with associate issues or concerns and developing problem resolution strategies.

• Direct and ensure the efficient administration and management of the Human Resources function. To include recruiting, training, wage/benefit administration and compliance with all federal, state and local regulations. Provides guidance and support to management staff and hourly associates. • Ensure compliance with Crescent hiring practices, confirm and verify that new and existing associates possess proper employment eligibility documents. . • Ensure compliance of federal, state wage and hour laws and the Fair Labor Standard Act and Conduct all mandatory Crescent training programs. • Coordinate & monitor hourly and management performance evaluation process and Assist department managers in writing annual performance reviews and developing achievable goals. • Provides weekly payroll reports to General Manager and department managers. • Assists with processing of weekly/bi-weekly payroll• Assists department managers with associate issues or concerns and developing problem resolution strategies.

• Recruitment for all positions which includes; interviewing, pre-employment screenings and extending offers of employment.• Conducting on boarding, new hire orientation for all new hires, Coordinators of the associate recognition program and company benefits enrollment process.• Track and file HR paperwork update and maintain the HRIS system and related spread sheets with employment data.• Greet and assist all team members, applicants and visitors while fostering a positive attitude towards Crescent company culture and goals.• Respond to inquiries HR related inquiries regarding policies, procedures, programs and escalating associate concerns and issues.

•Managed employee recruitment and selection process – Talent Plus•Provided guidance, coaching, consultation and assistance to department managers regarding HR policies, procedures, practices, programs, employee relations, performance reviews and recruitment strategies.•Scheduled/Coordinated training programs ( example: new hire orientation, Day 30, Problem Resolution, Training Certification, New Managers Orientation and Leadership Playbook)•Ensured compliance with all local, state and federal laws, Managed the (J-1 and L-1) Visa process – Interns and MIT program •Prepared monthly insurance invoices,, monthly turnover report and annual EEO-1 report •Processed Unemployment claims, Represent the Hotel in hearings.•Attended/evaluated the effectiveness of daily department team line ups and meetings and a member of the Hotel Executive Team.•Administered the annual Culture View survey – Employee Survey and ensured department leaders Action Plans are completed.•Followed up all employee concerns/issues (Open door policy), documenting the details accurately and followed up timely.

•Provided recruitment, training and development, employee relations, discipline and HR legal issues,•Administered insurance enrollment, billing compensation and workers compensation management. •Maintain all personnel records according to state and federal laws and company guidelines. •Coordinate management and employee development training including Employee Orientation and management training as needed. •Direct and administer employee reward, recognition programs. Manage maintenance of Paycor Payroll and timekeeping systems. •Manages annual insurance open enrollment to ensure communication is received and understood•Reconciles and Processes all monthly insurance provider invoices to include: Review billing accuracy, codes and advance for payment. •Maintained all employment records (Required Legal & Capella new hire paperwork, Performance Evaluations, Training Certification, Status Change Form, Other Training attended)•Conducts annual wage and benefit survey within the defined competitive hotel set/market•Guide senior leadership in regards to any employee issues•Accounts receivable accounts payable, auditing, and cashiering functions.

•Provides clerical/secretarial and administrative support for the Housekeeping/Engineering Departments,•Open office coordinating and prioritizing day to day administrative activities of the housekeeping office including answering phones and dispatching staff to satisfy all guests requests.•Assign rooms for cleaning, pick up and turndown for room attendants and houseperson. Issue keys and equipment to room attendants and log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately.•Prepare for the next shift, taking inventory, noting supplies to be ordered the next day. Ensure the office is properly stocked with all office supplies including logs, guests amenities and stationary items.

•Provides clerical support to the Texas Works supervisor and Texas Works Advisors multi-unit office.•Maintaining client and case file confidentiality, Log and schedule applications and assign completed applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copy and return original documents upon request to clients. Responds to client inquiries and requests for assistance.•Process mail, open and date stamp incoming applications and supporting documents.•Reviews applications for required signature, date, and supporting documents.•Screen applications, schedule and reschedule clients for missed appointments, pull and file case folders.•Prepare logs and forms manually and on computer system, operating the PBX/TDD phone, and EBT system, mail clerk, and other assigned duties as directed by the supervisor.

•Served as Executive Assistant to the President and Chief and Assistant Operations Officer and provided administrative assistance, facilitating written and verbal communication to and from Agape Christian Ministries to all levels of staff within the Faith Community, external entities, including Board Members and AFC officials.•Responsible for coordinating, overseeing administrative and executive operations of Agape Christian Ministries, perform coordination and liaison functions for a wide range of issues and activities.•Coordinated and tracked executive assignments, activities and research, prepared and present a variety of reports, correspondence other documents related to programs administered thru Agape Christian Ministries.•Manage and coordinated special projects on behalf of the Operations Dept, makes travel arrangements, schedules meetings with internal and external entities, answers telephones and responds to inquiries, and worked on special assignments.

•Check guest in and out of the hotel, ascertaining guest satisfaction,Collect keys, and post late charges and present bill to guest.•Prepare and explain the bill, and settle accurately through credit card or cash transaction.•Maintain a balanced bank assigned by the hotel, make change, cash checks, and exchange foreign currency. Reconcile all transaction at the close of each shift.•Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve guest complaints, Respond to wide variety of guest requests by accurately assessing the guest needs and requests.•Adding personal recommendations and touches to achieve the maximum level of customer satisfaction while complying with all Four Season’s Policies.

•Provided forecast and yield management information to senior hotel management.•Maintained a high quality of confidentiality and service offered to guests through supervision of the functional areas of the reservations departments.•Supervised group reservation agents and other related staff as directed by senior management.•Handled guest questions, special request and complaints in a courteous and timely manner.Reservation Supervisor, The Peabody Little Rock•Evaluated reservation agents job performance, trained on new departmental procedures and motivated reservation agents.•Assist the Revenue Manager with implementation of all designated revenue strategies.•Provided service that contributes to the profitability, and guest satisfaction of the hotel.•Prepared weekly, monthly reports and attended weekly management meetings.Group Reservations Coordinator, The Peabody Little Rock•Accept and process future contracted group reservations. Reviews group contracts and recaps, and format (HIS) according to specifications of the contracts.•Maintain files to ensure all reservations, special billing, and special requests have been accurately entered and processed in system.•Communicate daily with reservations manager, sales and catering managers regarding group cut off dates, and information regarding group pick-up numbers.•Make suite (VIP) reservations and assist all other reservation callers.