Brenda Harding

Brenda Harding Email and Phone Number

Director Platform Management @ Concentrix
Brenda Harding's Location
Salt Lake City, Utah, United States, United States
Brenda Harding's Contact Details

Brenda Harding personal email

n/a
About Brenda Harding

Workforce Management, and Call Center experience.I've worked in the call center business for over 30 years. For 23 of those years, I have worked in the WorkForce management field, doing various jobs. For the past 13 years, my focus has been on the IT side of WorkForce management. Working towards automation in many areas with WFM tools to help make things easier for our call center agents, supervisors, and managers. I work closely with our clients to come up with solutions to help them run and make their business more profitable.Specialties: IEX, ACD's (Avaya, Syposium, Cisco IPCC, etc)

Brenda Harding's Current Company Details
Concentrix

Concentrix

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Director Platform Management
Website:
concentrix.com
Brenda Harding Work Experience Details
  • Concentrix
    Director Platform Management
    Concentrix Jun 1991 - Present
    Newark, California, Us
    View
  • Convergys
    Sr. Consultant Application & Technology Solutions - Wfm Applications
    Convergys Feb 2017 - Dec 2020
    Application manager over workforce management tools. NICE WFM, EEM, Capacity planning tools, and real-time tools necessary to run operations.
  • Convergys
    Technology Platform Manager
    Convergys Feb 2006 - Dec 2020
  • Convergys
    Business Process Support Wfm
    Convergys 2002 - 2006
  • Convergys
    System Admin - Wfm Systems
    Convergys 1999 - 2002
  • Convergys
    Wfm - Manager Of Forecasting And Scheduling
    Convergys 1995 - 1999

Brenda Harding Skills

Workforce Management Call Centers Contact Centers Capacity Planning Customer Experience Telecommunications Avaya Vendor Management Cisco Technologies Acd Iex Management Business Process Avaya Technologies Performance Management Outsourcing Process Improvement Crm Customer Satisfaction Call Logging Sla Professional Services Bpo Call Center Process Scheduler Forecasting Cti Service Delivery Workforce Planning Call Center Development Ivr Customer Service Genesys Call Routing Peoplesoft Inbound Marketing Avaya Products Ewfm Scheduling Management Solution Implementation Solution Architecture Information Technology

Brenda Harding Education Details

  • Stevens-Henager College-Murray
    Stevens-Henager College-Murray
    General
  • Stevens-Henager College-Murray
    Stevens-Henager College-Murray
    Business Management

Frequently Asked Questions about Brenda Harding

What company does Brenda Harding work for?

Brenda Harding works for Concentrix

What is Brenda Harding's role at the current company?

Brenda Harding's current role is Director Platform Management.

What is Brenda Harding's email address?

Brenda Harding's email address is br****@****msn.com

What is Brenda Harding's direct phone number?

Brenda Harding's direct phone number is +180159*****

What schools did Brenda Harding attend?

Brenda Harding attended Stevens-Henager College-Murray, Stevens-Henager College-Murray.

What skills is Brenda Harding known for?

Brenda Harding has skills like Workforce Management, Call Centers, Contact Centers, Capacity Planning, Customer Experience, Telecommunications, Avaya, Vendor Management, Cisco Technologies, Acd, Iex, Management.

Who are Brenda Harding's colleagues?

Brenda Harding's colleagues are Jhon Carlo Osorio, Khai Romero, J.s. Vargas, Nina Sarmiento, Muhammed Omar Bastawy, Suresh Babu V M, Raagini Gianason.

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